Western Hills Health Care Center

Very peaceful. All people you come in contact with are helpful and very pleasant. Relieved that someone we love is getting the care and attention they need.

My family member recently stayed at Western Hills Health Care Center, and I can honestly say it was a much better experience than anything we had seen elsewhere. From the moment we walked in, the facility felt welcoming and clean, and the staff treated us like family. The nurses and caregivers went above and beyond to make sure my loved one was comfortable, safe, and cared for. Any questions I had were answered right away, and the open communication gave me real peace of mind. The rehab team worked closely with my family member, and the progress we saw in just a short time was incredible. Compared to other facilities we visited, nothing came close to the level of professionalism, kindness, and attention to detail that Western Hills offered. My family member wasn’t just another patient he

I’ve stayed in a few rehabs and this one made me feel like they really cared. I have to say there were a couple of issues, but I went to someone to solve those issues and they were very understanding and took care of it for me. The night time CNAs are just amazing! They would come and check on me and if I needed anything, they were right there! The daytime CNAs were good but I think they are so busy that sometimes it would take awhile for them to answer. The therapy staff are just wonderful! They would work with me and always give me the attention I needed. They have activities that patients can go to, which is something a lot of other places don’t have! They even have Karaoke! The food is pretty good! I loved the grilled fish! 😊 if I ever have to go to rehab again I will chose Western Hil

The staff is caring and professional. My mom is getting great care here from the nursing staff, the CNA’s, the Physical Therapists and the Occupational Therapists. The Case Worker has also been a terrific help in overseeing her getting-back-home plan. Some of the food selections are excellent - the egg salad sandwich, Rueben sandwich and meat loaf dinner are tasty examples. Modernizing the beds and linens would be a good addition to the excellent staff and the many food options.

I would not recommend this facility for your loved ones. Family came in and barely received OT/PT, compared to what they were supposed to provide. Beds don’t have any protection for patients who are a known fall risk. Family fell out of bed and had to be rushed to the hospital for stitches. They also either has sepsis or a concussion, and they are planning to send them home. I’ve tried calling the staff multiple times and can’t get a return phone call. I also received a false report of what happened, and have yet to hear the real story. Stay clear.