West Main Dental

I went twice - both times, I did not get seen until waaay past my appointment time. On the second occasion, I had an 11:00. I had to sit in the waiting room until 11:30 before getting taken to the exam room. At that point, I was told "the dentist will be with you shortly." I then sat in the exam chair until 12:15! Nobody came to check on me, nor tell me of any delays. Meanwhile I could hear patients out in the waiting room, checking in for 12:30. I honestly thought I had been forgotten. So I got up, with my bib on, searching up and down the hallway for any employees. I was then told by the dentist herself that another patient's procedure had "gone over time". By an hour and a quarter?? And the same thing happened the previous time I came. I pointed this out to her, and the dentist told me

Great service!! nagia at the front desk is amazing all the time she greets you with a smile and is extremely helpful!! The dentist is very kind and takes her time.

I haven’t been to the dentist in years smh I know but these people here have great customer service all the time literally from from explaining everything to answering questions just a lovely atmosphere

One of the best dental experiences I ever had Great service and the Movva is brilliant with her hands. No pain ever ! Trust me

I would not recommend West Main Dental based on my experience. I went there for many years, trusting them with my dental care, but they consistently failed to provide a thorough exam. My visits consisted of nothing more than a quick plaque removal—no gum health check, no proper oral exam, nothing beyond the bare minimum. After switching to New Britain Dental Arts, I was immediately informed that I have gum disease—something West Main Dental never mentioned or addressed. This was shocking because regular check-ups should include gum health assessments, and if they had been doing their job properly, I would have known about this much sooner. On top of that, I started to question their integrity when I was repeatedly told I had cavities that needed fillings. Given their lack of thoroughness