West County Ophthalmology Inc

Horrible customer service. Doctors are always in a big hurry! They use outpatient services for cateract surgery that are substandard. My most recent experience involved ordering my glasses. Went to the Winghaven location for my visit and the ordered my glasses. Picked out a frame etc. on Dec. 30th. Two weeks later told frames came in broke and they would reorder. Told a week later can't reorder frames because new management says all frames on display must be used first before restock of new choices. It's been three weeks now and no glasses. Told to cone back in to choose another frame and then wait another two weeks. Disgusted! Patients and customers deserve better. By the grace if God, I'm a senior that can drive etc. What about those that rely on others such an inconvenience not to men

November 21, 2025 - Doctor Farheen Raja is an excellent Ophthalmologist … just had my left eye cataract surgery on the 19th. She made sure 6 months in advance before surgery that my moderate dry eye was in check and measurements exact for Vivity Toric lens. Very personal and such a caring doctor. I would recommend Doctor Raja to anyone for cataract surgery and exams. Looking forward to my right eye surgery in December. Thank you so much to Dr. Raja and Staff at West County Ophthalmology. Sincerely, Terri R.

I was hesitant because of some reviews I saw on here, but all I can say is OMG! I have never had a nicer experience at an appointment of any kind. The girls here are so uplifting and welcoming, and had me laughing the whole time (especially Courtney)! I have pretty bad anxiety when it comes to doctors but I would (and will) go back here absolutely without a second thought. They also quickly figured out the issues I’ve had going on for MONTHS with no answers!!

Despite the tremendous knowledge and manners of Dr. Slocum (of whom I first got corrective eyewear forty years ago), I am vastly disappointed with the billing and insurance policy of West County Ophthalmology (WCO). After my years of typical eye exams with a reasonable copay, this year my employer's Cigna plan is not accepted by WCO. No communication, no warning, just a change in policy after years of the same relationship. I would STRONGLY caution future patients to fully investigate the billing policies; this brings an unmistakable end to my relationship with what had been a very positive, professional, and informed partnership. This type of policy change should have resulted in a communication as WCO still accepts Cigna but apparently just decided not my employer's. Medical and ins

I started seeing Dr. Sagett about 18 months ago as I was somewhat dissatisfied with my previous doctor. Dr. Sagett is much more vocal about my glaucoma and informative regarding the status of my cataracts. Dr. Raja performed my cataract surgery and I was very impressed by her and her patience and friendly, professional manner. This practice seems to be better managed in general (than my previous physician’s office where I waited for about an hour without being seen for my last appointment there) and waiting time/s have not been excessive. I am very pleased with this practice.