Webster Dental Care North Surburban

Dr Ethel was Amazing! She is great at what she does and showed the most patience and understanding ever, when she worked on my teenage daughter who was an extremely difficult and rude patient. My daughter was having an extremely rough day due to a different situation and had an appointment and brought her attitude with her. Dr Ethel was super professional and we appreciate her so much. She has worked on my daughters teeth previously and we are so happy with the outcome she achieved. My daughter did come to her senses mid appointment and apologized, we are very grateful for Dr Ethel's professionalism, patience, empathy and understanding.

While the clinical dentistry is absolutely top-tier and five-star—you truly trust the professional care with your smile—the administrative side of this office is disorganized and needs major improvement. Despite persistent emails and texts soliciting a positive review, the billing process has been frustratingly messy: an overage fee was incurred because a bill was never correctly mailed after the first visit, and a subsequent the next visit led to being charged for a service that was never received. The office must focus less on review solicitation and more on ensuring timely, accurate billing before the overall patient experience can match the quality of the dental work.

The team at Webster is friendly and professional. The waiting time for visits is reasonable and billing is clear. Dr. Gaynor and team communicated what treatment was needed and completed the work in a timely manner with satisfactory results.

Jessie, Lauren and Dr. Hanson are a rockstar team. I have terrible anxiety about people being that close to my face and dentists. I told them this and they brought their A team out for a painless and safe procedure. I’m so grateful to them.

I love my hygienist, Carmen! She is gentle, patient and takes excellent care of me. But I do have to book ahead because she is very busy!