Washington University Physicians

The incident I’m about to described happened some months back and I wasn’t going to say anything for fear of retaliation due to the fact I was still under Wash U doctors care for other heath issues, now that I’m moving my care here you go. Went in for phlebotomy and was denied because my blood pressure was 200 plus over 100 plus. My cardiologist Dr Mitchell’s office was contacted and I was told by nurse Ann in the rudest tone and condescending manor ever, “to just keep track of your blood pressure and keep us posted”. Not surprising treatment has always been sub par from this office. Had an 80 percent blockage that they let me run around with for what “2 years” after trying multiple medications to fix it they final put a stent in, so if your not a medicine kind of person you don’t want

My wife and I have been very happy with the physicians taking care of our child with an inoperable brain mass However our experience with the Neurology billing/insurance team has been very disappointing. They continually state my insurance does not cover virtual visits. The insurance company says they are covered. The insurance company continues to pay for virtual visits with this provider and others. In my last conversation with Christine, a patient advocate I was told my son will no longer be allowed to have virtual visits until they receive a written document directly from the insurance company specifically stating virtual appointments are allowed. This is after I provided an electronic copy of the summary of coverage that specifically states virtual visits are covered. When asked why t

Switched maternity providers half way through my pregnancy, and couldn't be more pleased with choosing this facility. I wanted women that look like me (African American) to care for me post delivery. Black women are the highest rate in death when it comes to childbirth. I didn't feel the sincere care from my previous doctors. Here I am valued as a patient, everyone is very kind and you can tell they love what they do! That makes all the difficult!!! Proud to be apart of the BJC Healthcare family now. Nurse practitioner Nancy Moore and her team are fabulous!❤️

I have had issues with my knee for several years which require steroid injections. I have been seen by the doctors at the Washington University Orthopedic Center in Chesterfield on a couple occasions. My primary care doctor I see every 6 months is also a Washington University physician. I returned this year for the same procedure on me knee. After taking x-rays and comparing them to the previous ones, no knew damage was seen, and an injection was performed. Then the real pain occurred when the bill arrived. I was charged a $265.00 charge as a new patient. Now mind you, they had my files, my past x-rays, my address on file and my credit card information. After complaining, they stated too much time had passed when I was last seen. I asked when this policy went into effect, and as to why the

- Registration failed to keep my personal information confidential. - A year after I set up payment arrangements, a strange bill popped up and they told me that it was for treatment of covid, which I never received or needed, but they still insist that I am responsible for the bill. - They refuse to send correspondence to my current residence or email or by phone. - They don't know how to use the MyChart app. My balance online always says zero, and it's not set up to make payments or to look up account history. - Nobody can help me when I call, and while on hold, even their recording says that you need an attorney if you want an itemized bill. So they just expect you to pay whatever they send you, without any accountability on their side. - The ER is filthy.