Warby Parker Suburban Square

What a great experience. From the time I was greeted upon entering, checking in, eye exam and ordering glasses what a great customer service. The eye doctor was very understanding and explained things to me so I could understand. They mail your glasses to you! Excellent! I would highly recommend. What a relaxing, unnerving experience.

I’ve been a warby parker customer for a few years and love their frames. The in-store experience is always great. Today, my 10 year old got an eye exam as we needed to get him new glasses and the doctors giving the eye exam were tremendous. They were great with my little guy and even went over the x-rays with him. Terrific experience all around. We are Warby Parker customers for life after today’s excellent experience at the Ardmore store.

I was very impressed by my experience here! The staff are all genuinely sweet and helpful and I found the selection of glasses to be plentiful. My real reason for writing a review, however, is Dr. Thomas Ravas. I don’t think I’ve ever had a more thorough and well-explained eye exam - Ravas’ demeanor was calm and patient and friendly. I felt heard and respected and in no way rushed. As someone who has been to a lot of different doctors over the past year, Dr. Ravas was a breath of fresh air.

I had an eye exam that was exceptionally thorough and professional, with an optometrist who explained everything fully. Very impressed! I also worked with two salespeople to select new glasses and prescription sunglasses. Both were pleasant and helpful. They asked for the look I was seeking and pointed me to selections that met my criteria and my budget.

HORRIBLE EXPERIENCE-DESERVES ZERO STARS! I had a very disappointing experience today at the Warby Parker Ardmore location with the manager, Bria, who was both disrespectful and rude. Before my visit, I called the store to confirm that the eye exam would be covered by our insurance, and I was told it was. When I arrived, the associate who checked me in also confirmed that the exam was fully covered, but there was a $35 charge for the retinal image—which I agreed to. However, after completing the exam and while I was about to choose my glasses, Bria, the manager, informed my wife and I that the exam was not covered by our insurance and that we would need to pay $120 for the eye exam, stating that the optometrist was a visiting doctor and supposedly not in-network. I explained that both t