Warby Parker Downtown Crown

After shopping around for glasses at a few stores, I ended up buying from Warby Parker in Downtown Crown. The store was nice, the selection was wide and appealing, and the prices were good, but the salesperson Christine (?) was the highlight of it. She was there when I first popped in to browse a week or so ago and helped me again when I came back to order. She was extremely helpful and friendly to the point that she brightened my day. That's what I'll remember most about my experience with Warby Parker.

Unacceptable Treatment Over ‘Old’ Glasses – 2-Year-Old Frames Broken in Store I had a very upsetting experience at this Warby Parker location. I came in to have my glasses adjusted. They were slightly bent because I had stepped on them, but they were still usable with no real problems. The optician who helped me seemed annoyed from the beginning. He immediately applied a lot of force to the left side of my glasses, then told me they were “broken.” When I disagreed and asked him to show me, he pointed to a small split and kept handling them roughly, making it worse. Then, without warning, he snapped the right side of the frame — the side that had nothing wrong with it. After that, he threw my glasses on the counter and walked away, telling the manager to “solve this problem.” The manage

I had a great experience here purchasing frames for myself and my daughter. The staff was very friendly, allowed us space to take our time and find the perfect frames, and got us checked out quickly and seamlessly. The store is bright, clean, and organized. My only wish would be for a different parking situation, as there is only garage or parallel street parking here. It was my first time at this location, so perhaps there is a lot somewhere I didn't see. That said, we didn't have any issue finding a space near the storefront today, and the parking wouldn't deter me from coming back to this location in the future.

Amazing Experience! My husband and I walked in with his prescription and immediately we were greeted warmly by CJ. He was amazing! CJ patiently answered our questions, gave us incredible advice, he actively listened to my husband describing what style of glasses and when he wears them. Literally in 5 minutes or less, he picked out 7 pairs of glasses. They were all very comfortable and flattering on my husband. It took him less than 5 minutes to pick out two pairs of glasses. The hard part was figuring out if only two pairs were enough, he loved the styles so much. CJ helped us place our order, was very transparent and helpful with the pricing. I can’t recommend enough to visit Warby Parker at the Crown. CJ made our experience amazing and stress free. Thank you!!!!

I had a very good experience buying glasses in-person here. Andrew (I hope I remember your name right) was very helpful and patient with me as I tried different things, and talked me through the different options and trade-offs. When I went to pick up my glasses, a different person helped me and they took the time to adjust the frames to fit me the way I wanted. I love my new glasses (and I got clip ons!) and I’d definitely come back here for my next pair.