Walton Family Dentistry

I was not happy with my experience this morning. My appointment was scheduled for 8:00 a.m., and I arrived 10–15 minutes early. By 8:16 a.m., I had to approach the receptionist to ask about the delay. Shortly after, I was called back without being greeted. The only instruction given was “follow me,” with no eye contact or acknowledgment until I said good morning first. I value professionalism and courtesy, especially when I make the effort to arrive early and be on time. A simple greeting and clear communication would have made a significant difference in my experience.

I recently had to have multiple cavities treated at once. It was very efficient, quick and the Dentist was highly skilled and precise. The team was very considerate and the finished work feels very good. Thrilled with my treatment acquity and experience. I go back for two more treatments of a different nature and feel I will certainly receive a great outcome.

I started going to Walton Family Dentistry in 2019 and in 2020 I started the process of replacing a bridge that I had for 20 years. Dr. Colbert was the resident Dentist then, and once the bridge was placed in my mouth it never was comfortable. And after many adjustments it eventually broke within one year and by that time she had resigned. I had another bridge made by Dr. Posse, which was uncomfortable and awkward from the beginning, after a few visits for adjustments I was told to come back in 6 months, but when I came back he too had moved on, and the bridge eventually came out. I was advised to remove the both teeth that supported the bridge and install a “flipper” which supposed to be temporary, but it’s terribly built. It gathers large pieces of food in my mouth and has deformed the w

I always have the best care. I don’t get surprised by co-pays or bills I wasn’t expecting which helps me be financially prepared. Everyone is always friendly. The kiosk check in system and being able to complete my forms ahead of time is efficient and awesome. I recommend WFD to everyone who asks for dentists.

Reception was incredibly rude, snapped at me as soon as I walked up to the counter to check in. Then I waited for an hour to be taken back to a room in a rush. The exam room looked like it was doubling as a storage room, just boxes everywhere. The dentist popped in for maybe three minutes, and didn't seem like he was even listening to me. Then, because they couldn't figure out what my insurance, they were unable to fix my broken tooth (that had been broken for a week). I was promised I would get a call by Monday regarding my insurance, however it is now Wednesday, with no call. Horrible service.