Walgreens Pharmacy

Went for a perscription for my dog and they kept not receiving the fax even though it had been confirmed to be sent multiple times to the confirmed correct phone number. I got a copy of the perscription and brought it in person and the pharmacist refused to even look at it. The pharmacy technicians we all kind but the pharmacist himself was rude and dismissive. I will never get a perscription at the pharmacy again.

We waited for 10 minutes at the window to watch the back of the pharmacy tech while she was on a phone call. Not a "hi there, I will be right with you" or a "1 sec" finger. She never even made eye contact. There was one other visible employee working the inside desk - also never turning around. Five minutes later when the window attendant did turn around and speak with us, our script that was supposed to be ready a couple hours earlier was not ready. We live far away so this was an important pick up for my family member who is undergoing cancer treatments. I understand this job can be a grind but there is no replacement for friendly customer service even if you have to wait longer than you expect.

Went to try to get my wife's blood pressure medicine as a last resort because our normal pharmacy couldn't get it in time and we were desperate. They told me 20 minutes. Almost 5 HOURS later. I called to check because I was tired of wasting gas driving to and from for them to tell me another 20 minutes. When I got in to the person on the phone then she finally said it'd be ready before I got there. Seriously 5 HOURS? And while I was there I saw them turn people away who had been told their prescription was already ready and that it needed to be fixed and they would have to return the next day. Don't know what they have going in their back but they either need a serious overhaul or to be shut down.

I have been getting the same prescription here for over a year. Finally fed up with having to argue almost every time to get the same thing I got the last time. And the time before that. Every time they tell me I can't get the generic. Insurance doesn't cover it. Even though multiple times before I have done it. We go round and round and finally somebody competent gets it figured out. I ask what needs to be done so that doesn't happen again. They say they put it in the system and it will be fine. Next time, same exact problem. I'd rather go without allergy meds and just not be able to breathe than deal with this anymore. Save yourself time and do not get scripts sent here.

I waited in line 25 minutes for a 2 minute transaction. The pharmacy appeared to be short staffed and a customer who needed help filling out documents occupied the time of the only person at the window. . Seems like there could be a better way of helping customers who need more assistance while not forcing others to wait unnecessarily?