Walgreens Pharmacy

As much as you can expect from a neighborhood pharmacy. Staff is friendly, helpful, courteous. Went to CVS because it was part of Caremark, insurance reasons and promptly ran back to Walgreens!

Called to check on my prescription in the morning. Told to come in same day in the afternoon. Sat in line for 20 minutes to be told they still don’t have it and that it would be ready the next day. My doctor had put in my prescription the day before.

The head female pharmacist at the Twin Knolls location is the main reason I only gave this pharmacy 2 stars. I had a few questions about my prescription and she was nothing short of disrespectful, condescending, and extremely impatient. I realize that the pharmacy can be busy during certain hours and she may be stressed because of that, but that should not be a reason to belittle a customer who had valid questions about a prescription. I never take time to mention anything that isn’t positive in a review, but in this case I believe it is necessary. Perhaps she could consider anger management classes or attend a training on customer service.

Paid prescriptions same day delivery and i never received it. Called them on Saturday and rep said that the delivery will be delayed no matter what. So, one can not trust their system to process prescription delivery. It doesn’t work. 2022 This Walgreens is at a strategic location. It has a very nice variety of items. BUT, Customer service is not that great 😌 at the store or the pharmacy department. Is an ok customer service. Some times is not professional the way some employees speaks with me at the pharmacy and at the cashier area they need to be more friendly and community oriented. I had good experience too with some cashiers, but it depends on who is working the day one stops by. I believe they could do much better than that! This happened to me in other different Pharmacies, Walgre

If it is possible to give zero stars I would do so…the most disrespectful pharmacy staff I have ever encountered. Dismissive, condescending, and extremely unprofessional. Each member of the pharmacy needs remediation in dealing with the public in a de-escalating manner. No accountability, no people skills, ill-mannered and just plain rude. There is a reason they are rated so poorly on google. Do yourself a favor and find another pharmacy that will treat you like a human…despite attempts to reach their heart on how rude and disrespectful they were, they made excuses for their actions. Where there is no accountability there can be no change. I highly doubt they ever truly cared. Sad to see and worse to be on the receiving end… but not surprised. No wonder Walgreens has the troubles they have