Vivo Healthcare Normandy

The staff at this facility are all so kind and caring and it starts at the top! Administrator is actively involved with his residents and their family’s as well as the staff. The director of nursing and team work tirelessly to make sure everyone is well cared for. Therapy is top notch! If you or your family find yourselves needing a facility, I highly recommend touring and meeting them and seeing for yourself!

Horrible facility. My grandmother had to do rehab here and there is hardly any house cleaning done. Her first day here when I went to see her I had to clean her bathroom up. The toilet was disgusting. And there was a used urine collection hat on top of the toilet. And the nurse tried to lie when I first got there the first day about " talking to my grandma" about leaving her medicine unattended on her table and not telling her what it was. Then for thanksgiving she wouldn't send her out to the hospital to take her PICC line out for the day and tried telling her they don't send out for the hospital. And then they're said they could take it out. Uhhh no you don't take a picc line out in a facility. Especially that facility. And I was on the phone with her and a random patient kept coming in

I think the staff at this place . Needs to be more aware on what the patients needs are. Everytime I see the staff they are all gathered up at the desk. When I’m walking down the hall the patients are hollering for someone to help them. Medical is for care of others. It’s not just a job and a pay check. This is people that need medical care. I will stay on top of this. I pray for each and everyone that’s in this place to be comfortable and have the care they need.

This place is horrible. The facilities are nasty. The food was horrible. I had to move my mother to another facility. Employees on the night shift are loud and unprofessional. The place has a foul odor. "Bianca" was horrible to deal with. She was absolutely no help. Luckily they had an employee step up and help get my mother processed out of there. I feel sorry for the poor people that are stuck there and can't get out.

Horrible customer service, questionable practices, and inappropriate interactions. Check on your loved ones if they are here. Response to the facility’s response: Considering customer service on calls is one issues, why would I subject myself to another call? But then again, I will need to speak to someone about my loved one’s missing articles of clothing.