Visual Eyes Hyattsville

I’ve personally been coming to this location since I was a young child and haven’t had any problems. All the staff and doctors are extremely friendly and helpful and try to accommodate you to the best of their ability. I highly recommend them.

Always a pleasant visit. Doctor and staff are always thorough and informative. Great customer service overall.

Took 3 months to get my glasses last year. This year, it took over 2 months to get my contacts. The contacts for one eye only came a week after I said I wanted to cancel my order. It’s been over a month and I’m still waiting for my refund for the contacts I canceled. I got told over the phone I couldn’t get a refund without a refund ticket but the manager said I didn’t need anything when I canceled the order in person.

Although service was nice when I got my eye exam, I waited over a month for a call about when I was going to be able to pick up my glasses but they never called. When I finally decided enough was enough and visit the office again the kind man told me that the people who “took care” of us over a month ago never put the order in. So basically we’re down 70 dollars with no glasses.

DO NOT RECOMMEND COMING HERE! The “ manager “ as she claims Danielle is super rude and disrespectful and not to mention this company gives out patients personal information! That is against the law she gave out my personal number and address to different people and have been harassing me. Now I feel like my personal information is in danger. I will be taking accountability and taking this serious. No employee should ever release a patients personal information. Also she kept hanging up the phone on me after every question I had. I have video recordings of her hanging up atleast 5x ( The office claims her name is not Danielle it is Cindy )