Vision Plus in Marysville - Dr. Jake D. Kent, O.D.

Came to this location for my first vision exam since moving to Marysville last year. Everyone was so welcoming and friendly. All my questions were answered by the staff. Not having my eyes dilated due to their machine was an added bonus! I came back a few days later to really take my time to find a new pair of glasses. HUGE shoutout to Geo for making this second visit the most enjoyable experience in choosing a new frame. She was knowledgeable about what frames suited my facial features and patient with my indecision of color choices. I’m really happy with my choice of frames because of her!

I have been a client for years at this clinic. Came in today to get a new pair of glasses and was told that I can’t get them without an eye exam. The front desk told me it is the law. When asked for the RCW they gave me the one for CONTACTS and I don’t have contacts just regular glasses. I have added a photo of the law for contacts not glasses below that I was given when I asked for the law on glasses. I was treated like I was stupid.

The ladies behind the desk were super sweet and helped me and another client get glasses with a breeze! They walked me through how the process would go and once we decided on our frames we could expect them within a couple of weeks. I was in there for about 15 minutes! I definitely recommend going here for great quality frames (if youre struggling with deciding between a couple of frames they'll help you out with that too)

Good doctors terrible customer service, I was told the day of my appointment that it would take two three weeks to get my glasses, it’s now two weeks late I’ve heard nothing so I call to ask only to find out I have to wait six to eight weeks for my glasses, I tried to explain that I was told tow to three weeks and they just didn’t care at all

They are all so nice and fast here. I arrive about 5 mins prior to my appointment and have never even sat in the lobby, they always bring me right back. Not only are the general staff nice, but the optometrist is friendly too. He explains things, and I don’t feel rushed out the door. Overall a great experience every time!