Virginia Retina Center

My mother has been coming for treatment for about a year. The staff is friendly and the doctor who is in charge of her treatment is very knowledgeable and helpful. The downside is the wait time to get seen. Every appointment has been 2 hours long, if not more. This is not 2 hours of being seen by the doctor, more like waiting for an hour and a half or more to be seen.

The staff is very nice and diligent, the facilities are very clean and up to date. My provider is Dr. Gauthier and he is great! I know that my eyes are in very good hands 😊

I was blessed to connect with this establishment upon my arrival to Virginia. I was here a few months and became a patient of Dr. Gauthier. The care that I have received has been phenomenal. The staff has also been very kind during my year as a patient. It was very important for me to have the proper care because of diabetes. I can't say enough of my excellent care that was given to me and encourage those who seek to have proper care for your retina needs.

My daughter’s visit was good!!! however we will not return to this location. The billing department needs to do better. They filed the claim with an old insurance that was on file even though we presented them with our new card and insurance information and waited an entire year or more after the initial visit to send us a bill for $500+ because the claim wasn’t filed in a timely manner and therefore was denied by insurance. They reduced the balance to $265 and it seems we’re basically being charged as self pay even though this was their mistake not ours. Had it been filed correctly in a timely manner we would not have received a bill at all. Billing department was argumentative and not much help.

On my first visit they left me in waiting room without saying a word for 40 min then I got up and said I was leaving all of a sudden doctor was available at this point I was already pissed so I left I rescheduled and when I came back yesterday they were quick at getting me back there but they dilated my eyes twice in one hour which I thank was just to torcher me because they knew I didn't like eye drops. Then they said they don't do cataract surgery there so I would have to go somewhere else to get all this done again what a waste of my time. I will never go back here again and would never recommend them and can't wait to see if they damaged my eyes in any way by dilating them twice in ahn hour