Virginia Eye Institute Optical

I usually don’t write reviews but I feel obligated to do so. The time management of the office staff is very poor. I came in today to get my daughters eyeglasses adjusted and waited 45 minutes before deciding to leave because I had another appointment. While I am all for great customer service I watch several of the ladies holding extensive conversations, turning around talking to patients behind them ,patients beside them etc. It is important to be mindful of not only the person that you were serving but also patients that are waiting to be served. This is not the first time that I’ve experience this type of wait at this particular office. I won’t be back again.

Brenda, the licensed optician, is fantastic! She is absolutely great at her job. She assisted me in choosing glasses that complemented the shape of my face. Then when my glasses came in, she did THE BEST job of fitting them correctly. She is patient, kind, and really cares about helping people.

This office has outstanding customer services. They greet you with warms smiles and caring hearts. i would truly recommend this office to all of my friends. Keep up the great work Virginia Eye Institute your team is awesome and all that I have encounter have great and sweet spirt and everyone is very helpful and compassion. You Rock!!!

The receptionist was very rude. I was calling to schedule an appointment and midway through the call I withdrew my request as I couldn’t spend another moment on the phone with her. She was condescending. I usually give someone the benefit of the doubt when I hear they are off putting at first as they may be having a rough day. However, this was ridiculous and surprising that it continued throughout the call. Hopefully her day gets better and she works on her customer service skills.

Brenda, the licensed Optician is so patient and really spent the time with me adjusting my new glasses. She even adjusted my other old pairs too. It is so nice to see someone dedicated to their job and not just rush thru things. If you are looking to get new glasses, make sure to request Brenda!