Veterinary Pharmacies of America

I placed an order three weeks ago and never received the refill. I called the company and spoke with a customer service rep. who said they didn't have any record of my order and yet they had charged my credit card! The prices have doubled since my last order. The rep said have a new computer system and that she was not sure how to use it. The rep. said they would place another and have it shipped overnight. That was four days ago. My pet's life could be in danger and I need to work with my vet for an emergency substitute. If you need reliable service do not use this company for your pet's medication.

After not receiving notification from them as my vet told me I would, I reached out to them and ordered my dog's medication. I explained to the lady I spoke with I needed the fastest way possible as far as shipping as my pet should have been on this medication already but due to the "email address mix up" between my vet and the pharmacy it had been delayed. She told me when I ordered it on Friday it would be delivered the next day. I told her thank you and paid the extra money for shipping. Needless to say the prescription arrived today which is Tuesday instead of next day which would have been Saturday. I called them to complain and was told it was due to the holiday and they would not credit me back for the shipping. Not a happy person!

I am a vet tech at an animal hospital and have sent many patients to use this place. I myself use this as well for my cat's prozac treats. I have heard many complaints from clients at work and I myself have a problem now. The last time I ordered her scripts I had to call THREE different times because I waited on hold for twenty minutes and left messages that I never heard back. The third time I finally got through and placed the order. I inquired if they ever got my other messages and they said no. The phone rep I spoke with was nice enough and I received my order in normal time. When I got the order though my bill that was always 40 bucks jumped to 70. When I emailed and asked what that was about I was told their prices jumped and that I should have been told about this when I placed my

Broken record from other's experiences on here. We ordered life-saving antibiotics from them at the recommendation of our vet. They initially said it would take 3 days. That was 10 days ago and we still don't have the medicine. We've contacted them 4 times since. No one could (would help us). They finally said IF they could find our order in their system, they would overnight it... (sounds familiar to other people's experiences on here...one from 3 years ago on here that they replied they were fixing at that point!). If your pet's life depends on medication, do NOT order from this horrible pharmacy. Take your business and your animal's life to a better, more professional & compassionate business.

I have all but once received my orders in a timely manner, and the issue with the one prescription was a shortage of the drug. Could they have communicated better - probably. But, all the orders that flew threw and were received makes this one event of little concern. We are all not 100% all the time. One thing that people must keep in mind is that the vet can delay an order if the refill hasn't been updated and this is not the fault of VPA. I also had that happen once but I cannot say that it was VPAs fault. I have found the chews very successful for my cats, especially the liver flavor even though I don't typically feed them liver. It must mask the taste of the meds well.