VCA Naper Ridge Animal Hospital

This review is long overdue. Worst veterinary place ever. In September 2024 I drove 1 hour each way to bring my foster puppies that had horrible diarrhea. I brought in stool samples for each puppy the first visit asking in fact begging to please test the stool samples so I know how to treat the puppies. I saw the vet tech throw the samples on the counter like they meant nothing. They threw the samples away. A couple weeks later I brought in a second set of stool sample for each puppy looking the vet in the eye that has horrible meth teeth and said please test the stool samples these puppies still have horrible diarrhea. She said yes I will however She did not test the samples either so I went through all that work collecting samples and driving a very long way to help these puppies and not

Very professional doctors and medical team — friendly, warm, and truly compassionate. The reception staff is welcoming and kind as well. We received a follow-up call from the doctor after the visit, which meant a lot. We feel very lucky to have found this hospital and to have signed up our dog here

This vet has demonstrated to me that their #1 concern is how can they separate the money from my wallet. Literally holding my dogs prescription hostage until they can run $1500 in more tests. I’m sure the cost has gone up since then. They know he is fine as they ran the tests by accident 5 months ago (I have a voicemail from the vet saying his labs were good). They refilled the prescription once since then. Now they’ve decided to not authorize the refill until we come back and pay for the tests. Stop pretending that he “needs” the tests and you just want to make sure he is reacting to the medication…you know the answer. Doesn’t matter. I’m looking for a new vet.

At this time of my life, we have 2 young cats and a puppy. Four months ago we had two young cats and a senior dog. I’ve been going to VCA Naper Ridge for a few years ever since our last vet retired and I wasn’t comfortable with a few other places we visited before settling on VCA. I can’t recommend this vet highly enough. My animals have visited every one of the vets on staff and my senior dog used to be groomed by Nora as well. I’ll always be grateful for how my dog’s end of life care was handled by Dr. Demers. The bottom line is that every time I leave, I feel so happy and relieved that I go here. My puppy will be spayed soon and having the Care Club to make it workable to do it at VCA rather than free down near Joliet removed a tremendous amount of anxiety that I’d been having. Once aga

I used to love this office, however recently they have some very sketchy practices. I put our dog on a puppy plan for one year due to neutering and microchipping. It seemed cheaper to do at the time. I made it abundantly clear I had no interest after the one year was over. They are so busy in this office they never hand you invoices or receipts. 6/30/25 was a very interesting day there. The tech was completely overwhelmed and not sure what was going on with multiple dogs. She kept going back and forth at least 4-5 times about our Great Dane. Needless to say the office automatically signed him up again on their “care plan.” This was confirmed via phone to me yesterday 9/11. My friend received an email in my name 2 days ago, that 2 payments hadn’t posted on the account. The office was tryi