VCA Great Lakes Veterinary Specialists

We arrived in the evening of November 7th. My husband and I came home and found our dog Polly in distress. My vet told me to take her to VCA Great Lakes. When we arrived she was unable to walk so two employees helped to put her onto a gurney. They rushed her in the back and started tending to her. They were desperately trying to determine what was wrong with her but she unfortunately passed away. While I am saddened by the passing of my sweet Polly I would recommend VCA Great Lakes if your dog is in need of emergency treatment. The staff was very competent and compassionate.

We took our fur baby in for what we thought was a back issue. It turned out to be terminal cancer. She never came home with us.it was quite a shock as you can imagine. Dr. Stelmach and her team at Great Lakes Veterinary Specialists explained everything to us with a kind heart. There was no question as to what we had to do. Our baby was suffering. All the staff gave us plenty of time with her in a comfortable room with its own exit door. They were all very kind at such a hard time.

Our pup Woody was treated like a king here! After he got into the bathroom trash and ingested a few things he shouldn’t have, we called to ask if we should bring him in. The staff on the phone was so kind, reassuring, and completely nonjudgmental. That same kindness carried through when we arrived in person. They got Woody seen within minutes of us finishing paperwork, confirmed pricing before taking any steps, and kept us updated the entire time. They explained our treatment options in a caring, no-pressure way. The front desk team kept us smiling and at ease throughout the visit. Shoutout to Sidney, Karen and Dr. McHenry! We’d absolutely recommend this location to anyone in need of emergency pet care — they truly go above and beyond!

My experience with VCA was so compassionate. From the moment I walk through the doors to the moment, I placed my beloved dog on his forever resting spot. VCA was understanding and so caring to our baby. I want to recognize what an angel Brooke is. Brooke lives close to me and offered to bring our baby home which was the kindest gift someone could’ve offered In this painful time. There are angels in good people and I believe VCA has them. Thank you for the wonderful care Bentley in his final moments.

This was one of the hardest moments of my life, but the entire team was so kind, gentle, and compassionate. The calming room and the quality time they gave us with our dog made an incredibly painful experience feel peaceful and loving. We never felt rushed, and every person treated our dog with dignity and care. I will be eternally grateful for the empathy they showed us and for creating a space where we could say goodbye properly. For what it was, the experience made all the difference. Thank you for taking such good care of our dear dog and of us.