Valley Medical Group Dumont

All new and slick after renovation. Looks so clean and modern inside. All the rooms have digital equipments. I have been here many times for sick visits and my annual physical. Always had wonderful experience and friendly interaction with stuff/doctors. I have got accurate test results in timely manner and results have been available online too. Walk-in usually has a really long wait time, about 1-2 hours. I schedule my visits online. Then I only have to wait few minutes, after completing my check in process.

I have been going to Valley Med Group for more than 10 years. I've changed doctors a few times (when they moved to different Valley locations), but have had mostly good experiences over the years. NPs Erika Garcia and Abigail Osdana-Mercado have been amazing, they listen, and are very understanding (5 stars for their service!) I give the practice overall a "4" at this time is because while the service is great, the wait times are a bit extensive. They have been great otherwise. I hope that the wait times improve in the future.

I truly am sad because I truly like this office front staff and my family and I have been coming here for years. But I need to let the people know do not even try to do a hold my spot prior to walking in . I made a 12pm and now it’s 1:10pm and I am STILL waiting in the waiting room with a mask on in the heat as I’m feel sick . The receptionist is looking for someone to take me and she’s like it’s been over an hour but this is much to have someone feeling sick PLUS ALREADY PAID MY COPAYMENT .

So don't let the name fool you, it says walk-in Care. So with Horizon NJ health you need to be assigned to them to be treated , so depending on your insurance depends if it can be a walk-in care ,so I ask him that when calling to inquire. Other than that it looks like a nice office .

I don’t know why I gave this place another chance. I had been here before a year ago where they took 2 hours for a physical - then told me I had a bacterial infection - which I didn’t have and actually treated me for it and then said oops sorry. Now I thought they redid the whole place it would be better. NO. 1 hour plus wait for a simple test - no one even bothers to tell you what’s going on. I heard them in the hallways just joking and having a good time. They do not care about patients or your time AT ALL. They would rather sit around and do nothing and make patients wait. It’s SICK. I work in healthcare and they are an abomination. Seriously, WORK ON YOUR PATIENT CARE - get them in and out and communicate what’s going on if you’re backed up. This is just the worst office I have ever be