Valley Eye Clinic and Optical PA

They offer virtual eye exams that require you to get the optum imaging for an extra cost. So if you are looking for your free annual eye exam with your insurance this is not the place to go. Sadly I will be going somewhere else instead of getting this done through my Costco membership.

Extraordinary service! In the past month I have had to go to 3 different eye doctors, and the way that Dr. Hess's team showed up was phenomenal. And as far as Dr. Hess himself, WOW!! A doctor who TRULY cares and will do what he can to support you in getting what you need. I cannot recommend him and his team enough!!

As a long time patient of Dr. Hess', he is unusual in his persistence to find the right answer, offering multiple contacts in combinations that I've used a spreadsheet to track. With a stigmatism, very nearsighted and a need for multifocal to avoid using reading glasses, he's found the right contacts. When I asked about adding daily wear to that mix he tried multiple combinations to resolve that question.

I haven’t been this pleased with my eye care provider in nearly 20 years. Even though my first exam was “virtual,” for which I was a bit skeptical and apprehensive, I had an in person follow up and was put more at ease that the correction I was prescribed is the best strength for my current needs. “If you still aren’t feeling comfortable with your current prescription, come back and we can change things a bit.” Their turn around time on my glasses was crazy fast! Like. 3 days! Impressive. And the cheapest lenses for my glasses that I’ve ever paid! Thanks Dr Hess and Valley Eye Clinic and Costco Optical. Although you are not affiliated, you clearly work well together.

Telemedicine is perfectly fine when the process is explained, preferably not only by a promotional video that loops on replay. (It doesn't help when an on-site worker has robotic communications skills.) The service I experienced was clunky, not customer-friendly and slow. There were three considerable, unexplained waits for the distant services (which involve two different practitioners, beamed in from the Philadephia area). All in all, this was one of the most unpleasant health care experiences ever. When I wrote to complain about the specific issues, none was addressed. Go somewhere else for an eye exam. This place's co-location at Costco adds no real benefit.