Urgent Care at Westridge Health Center

I had this horrible cough and could hardly breathe. I was worried about going in because what will they tell me besides have a cough drop and get some rest? I was pleasantly surprised how seriously they took my condition and I was provided quick relief through a breathing treatment that I've never even heard of before, and then given an inhaler to help moving forward. I was just a walk-in but they saw me so quickly and it was a quick in and out as well!

I brought my daughter in. We waited a few mins before we got called back which was great! The nurse took her vitals etc.. and told us the doctor would be in to see us in a few minutes. A whole HOUR went by, no communication or anything. I finally got fed up and went to ask what was going on. The nurses ar thw station were rude and dismissive. I went back into my room to gather my things and leave and suddenly he appears. So unprofessional to leave a patient sitting in the room waiting for over an hour with NO communication.

Mary C Fleck was an ideal provider. She was very engaging, shared my health information that was relevant to my visit with me, and included me in the decision making for treatment. She was hands down, by far, the best Urgent Care provider I have ever had. My wait time before I was taken back by the nurse was less than 5 minutes.

Both the student nurse and the attending APRN, Kirstin Nguyen, were fantastic. With an infected ear and a plugged auditory canal, things can be so sensitive. The irrigation water was the perfect temperature. The pressure used to clear was surprisingly comforting. Although the University of Utah is a teaching medical center, the quality of the student was such that it was hard to tell he was not a veteran of many years. Kirstin Nguyen made a smooth transition to verify a great job and proceeded to diagnose and prescribe a treatment to resolve the infection. The care was superb, and recovery is progressing.

Excellent care from checking in to leaving. Wait time short from start to finish. Kind and informed staff. Efficient. This is the best care I have received in an urgent care situation.