Urban Eyes Optical

Unprofessional and unethical, a waste of time. They refused to give you your prescription until they claim your insurance covers your exam! although upon making your appointment they confirm your insurance information! They wouldn’t schedule you if they thought the insurance wouldn’t pay for the exam in the first place.

Had an appointment at 1:15 pm. Proceeded to wait until 3 pm for the initial pre screen exam. I did not stay and left at 3:12 pm. Everyone was in and out, and they seemingly forgot about me. I will not be coming back to an establishment that does not respect my time. Update: They called around 3:52 pm.... to let me know the doctor can see me. There was no line for exams. Be sure to come to your appointments at least 3 hours late. The paperwork that I did in office took about 2 minutes. And it was all sign dotted line forms so I cant see how that would extend my stay to nearly 3 hours of waiting.

This place is..interesting. I found out about this place through my insurance (EyeMed) and made an appointment. Granted. Exam went fine until I start getting prices for the prescription..$800?? and my insurance apparently couldn’t cover that because my prescription is high. The initial plan was to bring my own new designer frames from (said shop) to them so they can just put the prescription in. After this breakdown I said I would be back. I go to (said shop) to pick up my frames which offered me a MUCH BETTER price for the lenses with everything and more included so I just decided to get it from them instead. So by this point I just need my prescription. I call back and let them know that I’ll be purchasing my lenses from (said shop) so the worker who was sweet the entire time transfers m

I have to say I’ve been a customer for some years now I’ve never had a bad experience with Urban Eyes Optical . Last week I went there to get an eye exam for contacts. They are doing things a little different from what I remembered , however I was completely impressed at how extensive the eye exam was. I had never had an eye exam like this I’ve been wearing glasses since I was 7 years old!!!! I would be doing this review an injustice if I didn’t mention David the young man who helped me through the process of registering online with them and the paperwork involved with the co- pays and sorting out my payment options. He also assisted me in picking out a new pair of designer frames and a pair of really nice sunglasses by DITA . Overall DAVID , KARLA , GIANNA , and GLENDA provided a VIP EXPE

thank you so much Urban Eyes Optical I had an amazing experience . From finding the right glasses for me , to receiving the most beautiful pair ! I would like to give a special thank you to flor and the team for helping find the glasses for me ! <3 they are just beautiful