UPMC Western Maryland

I fell at home breaking my shoulder and wrist each in two places. I needed to be transported to UPMC Western Md by ambulance. I had to have X-rays, CT scan, anesthesia IV for wrist reduction, IV started for pain meds, wrist reduced and put in a brace, and my shoulder put into a sling. From the transporters, imaging department technicians, Jason Layman the CRNP in charge of my care, nurses, and anesthesiologist, I could not have had a more professional and compassionate experience. Everything was taken care of in a very efficient and timely manner.

I was inpatient there for 4 days for a major surgery. The nurses were fantastic, the facility clean and well maintained and everyone I interacted with was kind, courteous and professional. The food was surprisingly good for a hospital and was easily on par with many good restaurants I have eaten at. Parking can be a bit dificult if you are looking for a close in spot but unlike many urban hospitals the parking is FREE. Fortunately they do have a multi level parking garage that offers additional spaces and is somewhat underutilized in my opinion. It also has high ceilings so taller trucks and suv's restrictions. Highly recommend

I understand that hospitals can be busy, and that wait times are sometimes unavoidable. However, I wanted to share my experience from November 5th because it left me deeply concerned. I arrived with chest and abdominal pain and waited in the emergency room for over three hours. The only time I was brought back was to have blood drawn. I eventually had to leave before being seen by a doctor, and I’m assuming my blood sample will now be discarded. During my wait, I noticed an elderly patient who appeared to be in very poor condition sitting on a bed near the bathrooms in the waiting area. It was heartbreaking to see someone that unwell left unattended. The waiting room was also extremely cold so much so that it felt uncomfortable for everyone sitting there. Communication was also lacking.

I went to UPMC Western Maryland last week after having a stroke. I was in the hospital for two and a half days.Everyone I came in contact with was outstanding.. Friendly, professional staff all the way across the board. I could not be more pleased with the care I received.

Went to ER , new system part of info didn't transfer over . I'm a Veteran so they need some medical # , which I was on the phone for about 30-40 minutes . Not the ladies helping fault . they me brought to a room to be diagnosed. Nurses and other staff came in and did their thing . Then a person came in and I didn't hear the lady announce who she was . Then she ask me why I was there and if these systems were ongoing why I didn't schedule a appointment with the VA . Now no matter when I would of called the VA they would of said go to the ER. Told her she must of never dealt with the VA. I was upset how I was treated. She left and lady came in and I said who the he'll was that , is she the doctor . Told them I wanted another doctor , apparently there wasn't one . She came back and said I ca