Upland Rehabilitation & Care Center

My mother spent 34 days at Upland Rehabilitation & Care Center following a stroke, and the experience was defined by the responsiveness and diligence of the staff. One of the most notable aspects of the care was the engagement at the nurses' station; staff members consistently made eye contact and offered assistance immediately. Even when a request fell outside their specific role, they would often personally walk me to the correct person rather than just pointing the way. I also want to mention the physical environment. While the facility is older, the management team, led by Enrique, maintains it with clear pride. I had the occasion to be on the floor retrieving a dropped item and was struck by how clean the space was, even in hard-to-reach corners. Finally, the support from Jacquelin

If my grandma was never placed in this facility she would still be alive today I promise you this! First and foremost, if you truly care about a loved one, I strongly advise against placing them in this facility. The level of care provided by the nursing staff was deeply concerning and, in my experience, unacceptable. My grandmother passed away while under their care. During my visit from 1:00 p.m. to 9:00 p.m., staff were supposed to reposition her every two hours, yet this was done only once during that entire time. This lack of attention was alarming. My grandmother had difficulty eating and was prone to choking, frequently asking for water. Another patient in the room informed my family that after feeding my grandmother, staff did not return to check on her, which caused her to chok

I never thought we would be here. When my dad was admitted on 11/3 after being at Pomona Valley, it truly felt like the end. He sat in a bed until 12/2 because of insurance issues, when he finally began therapy services, and from that moment on, everything started to change. Thanks to the incredible PT, OT, and Speech Therapy teams, my dad has come such a long way. The entire therapy staff became our family, and we will miss them more than words can express. We were blessed with some of the best caregivers anyone could ask for. His CNAs — Ana, Maria and Manny — showed so much kindness and dedication every single day. His LVNs, Louisa, Brian, Florence, and Angela, gave the most compassionate care in subacute. RN Oral, Eva, Jason were always kind, patient, and attentive to our needs and c

My mom was a patient at this facility; discharged 11/6/2025. THANK YOU to the entire staff, the skilled nursing team, the CNAs… literally EVERYONE treated my mom with the utmost care and kindness. Jamima, Alyssa, Noah, Nancy, Thiri, Joani (I know I’m forgetting a few more), but these people were directly involved with my moms care: THANK YOU🤍 I never thought my mom would be in a position to have to be in short-term care outside my home, and to say I was worried and stressed, would be an understatement. But after the first week, after seeing how well my mom was being cared for, every doubt I had went away. Thank you all so so so much, Upland Rehab!! You all are the real MVP’s💯

My father’s experience at this facility was extremely disappointing and unsafe. My mother and I constantly had to remind staff to perform basic care tasks, such as proper checks and cleaning. His trach and catheter were never maintained appropriately, which ultimately led to him developing sepsis. He was rushed to the ER because, due to improper trach care, his oxygen levels dropped into the 80s and he developed a fever of 103°F. At the ER, the nurse informed us that the antibiotics he had been on were ineffective and not the correct treatment. During his stay, my father also developed the beginning of a pressure wound, a UTI, and bloody urine all signs of poor care and neglect. To make matters worse, his bed did not lock properly, which was a serious safety hazard. The facility itself i