University of Maryland Urgent Care - Rotunda

Hi, this visit was demoralizing, degrading, and the doc Wendy Carr disrespected me as a person . The PA was pleasant, even asked the walk ins if they wanted chips or water because our expected wait time was one hour. I choice an ice pack since my foot was swollen and painful due to a broken cuneiform bone that hasn't healed in 2 months. Once I was seen by Wendy Carr the doctor, it was all downhill from there. She asked questions in icy clipped tones. I rated my pain level at 8 and she suggested a toredal shot. My nerves were wrecked since I suffer from chronic anxiety so I asked her if she could write me a px for that. When I asked her what exactly it was she said 800 mg ibuprofen when id already told her 1000 mg was not helping me at home at all. Next she offered a muscle relaxer. I asked

Caring ladies and very quick service! Came in almost 10 mins to their 8pm closing with an awful allergic reaction to macadamia nuts. I couldn't breath through my nose and the amazing ladies at the desk had me seated and getting treated within 5 minutes. They were able to quickly check me in without the kiosk and provide me with Benadryl, a steroid shot, and a breath treatment. They also referred me to the ER for a double check from them just incase (as well as an allergist). If you're ever having an allergic reaction this is an amazing place to go! Thank you to the wonderful people working that night ❤️

I have a lab and visit bill of over 500.00 because my insurance was not applied to the visit. I provided my insurance and still received a bill. I called to follow up the operator said it’s fine and will be corrected. Here we are a month later and I get a text from umms concerning billing. I am on hold today with no one picking up the call

Deeply Disappointed by Front Desk Conduct. One Staff Member Tarnished the Experience I brought my mother to your clinic due to body aches and chest discomfort. While I parked, she went inside. By the time I entered, she was already walking out, visibly confused. She told me she was instructed to go to the ER because she answered "yes" to a kiosk question without ever seeing a provider. As an ICU nurse who performs assessments multiple times daily, I knew my mother was not in need of emergency care. I approached the front desk to understand the reasoning. I greeted the staff member but she never looked up from her computer, didn't greet me, and responded with "how can I help you" while proceeding to sip on an energy drink. When I explained the situation and that my mom was not having ches

The doctors and nurses here have been great but my experience with how it’s run has been awful, honestly. The first time I went there for COVID and had a high fever and other chronic illnesses. The visit and everything was great and thorough. Then I go straight home. I had asked a neighbor to pick up my script for Paxlovid because I felt like I was too sick to drive and didn’t want to infect anyone. I get home and realize they got my name completely wrong(Karema Chambers). They had my license and my insurance card so I’m not entirely sure how that happened. Rest assured when my insurance company wouldn’t cover me they’d care. I could not fill my prescription but my work note was wrong. I called multiple times for two days, left four messages(I was very ill), and nobody answered. I was not