UnityPoint Clinic – Express (Lindale)

I had a very concerning experience with this clinic regarding patient privacy. My protected health information was discussed in a way that I believe violates HIPAA regulations. When I called to address the issue, I was told over the phone that the clinic was within their rights, which was both inaccurate and dismissive. HIPAA laws exist to protect patients, and it is troubling that staff appeared unfamiliar with those obligations. I strongly encourage this clinic to ensure all employees are properly trained and fully understand HIPAA policy to prevent this from happening to other patients.

The provider I saw was more interested in making her political views known (she clearly stated her distaste for our governor which was HIGHLY inappropriate in a medical setting) than she was in doing any examination whatsoever. My eye was having an issue, likely an infected stye, and she walked in the examination room and was there for less than 2 minutes, without getting anywhere near me, and in the time she was in there was able to state her dislike for the governor and tell me I’d be better tomorrow (today) which I was not.. Shows what people’s real priorities are and those priorities are a reflection of this clinic now.

I have the worse sinus infection ever, and got it right after a cold. I felt so crappy and my face hurt so much. After getting a chance to talk to the doctor she right away sent a prescription to the pharmacy and also respectfully listened to my preference on antibiotics. Im only 1 day in on the antibiotics and already feel 10 times better. Thank you guys!

Every time I've been to this Clinic I haven't had to wait very long to be seen. Receptionist and staff have always been friendly and caring.

We have toddlers with their share of small injuries and ear infections and up to now the experiences have all been reasonably positive, so I am not sure why all the negative reviews. Usually we get right in. But there has been a couple of times where we had to wait a bit. But the wait time was still better then when we had to go to the emergency room.