Trinity Wellness Center

I’ve been coming to this clinic for physical therapy for about ten weeks. Overall, the treatment itself was great — the therapists are skilled and professional, and I really appreciated the care. However, during my last call to cancel an appointment, one of the front desk staff members spoke to me in a disrespectful and uncomfortable way, asking why I “keep canceling,” even though I always call ahead and have only canceled four times in Ten weeks. I understand the schedule is often full, but patients deserve respectful communication. I hope this feedback helps improve the customer service experience because the therapy itself is excellent.

I’m extremely disappointed with how this wellness center handles billing and customer service. My visit itself went fine, and I paid the full $100 upfront as I was told no mention of any additional charges. Two to three months later, I suddenly received an email saying I had an $11 balance. This made no sense because I was clearly told the total was $100, which I paid in full. I called to get clarification and left a detailed voicemail with my name and number since no one answered. The next day, still no call back. When I tried calling again, someone picked up but my phone slipped from my hand for a second by the time I said hello, they hung up. I called back immediately, and they hung up after one ring. Tried again, and it went straight to voicemail. At this point it genuinely felt like

Everyone here is awesome! My dad has Parkinson’s and has had to come to get help with stability and they are great with him! I would recommend to any and everyone!!

My son, a ranked soccer player as a HS Sophomore, presented in 2022 with pain in his hamstring. Based on an assessment by a junior PT, Trinity treated it as a hamstring injury and their regime included things like Nordic Hamstring Curls. While working with Trinity, the injury progressed to an l5s1 disc herniation with an annular tear. Three years on, multiple steroid injections and finally back surgery, the injury took away his ability to compete for a chance to play soccer in college and has impacted his life in many ways. With so many excellent PTs in the area, I’d avoid Trinity.

I have been going to trinity wellness since i had surgery on my back. Theres not enough words that i can express to even come remotely close to understanding how wonderful this place is. But i will try. Coming in there for the very first time you are welcomed by front office staff who are simply amazing! They know your name and greet you when you come in and say goodbyes when you leave. Right there you already feel important, wanted, cared about. I can speak on all the therapists there on an outsider viewpoint. They are all amazing! They are very friendly and always have a smile. When im working out they always say hello. Its always great interactions. You can tell this place is a great working environment on how the therapist interact with eachother. This is important to me because they a