Tops Pharmacy

Hands down the best in Ithaca. Quick turnaround. Exceptional service. Fully stocked. Robert is thorough and kind.

Extremely extra friendly and caring staff (Hi Penny! Hi Tina!) and SUPER FAST on filling new prescriptions and refills. I like the text notifications to let me know my order is ready. They are great about proactively handling insurance issues (so I don't have to!) and have helped me a couple of times when I had to pay out of pocket -- to make sure I paid the lowest price possible. I have been a customer for about 20 years so the staff know me pretty well and we have a good rapport -- but honestly they treat everyone just as good. Wouldn't even think about going anywhere else!

July 2024 this Tops pharmacy is sooo fast at filling prescriptions. I’ve been using Ithaca downtown Wegman’s Pharmacy for a year, and they’re great helpful staff there, but it can also take days for refills, and at least 1-3 hours if you call directly. I’ve received texts from them that my meds are ready, and when I arrive that same day I still have to wait 15-30 min. for them to finish. Versus this month now 4 times I’ve left a doctor appointment in downtown Ithaca and called the Tops from the parking lot to see when my med would be ready, and they announce each time it’s already done. Tops staff isn’t as smiley/friendly as Wegman’s in person at the counter, but they are fast.

Prices are relatively good, but their meat section needs work. Meats from this store go bad very quickly (within a day), despite the date on the package. Meats on sale are usually bad already, and the section often smells like old or rotting meat. Self checkout machines are also terrible, and customer service representatives in the store have been rude. I go here because Tops brands items are generally good, and much cheaper than wegmans. It's also never crowded, so I get in and out quickly. Whenever possible I just buy my meats elsewhere.

The deli department used to be very very good. Ever since they changed up the people who run it it's been slow and it smells bad over there. I do not use the deli here anymore. I go elsewhere. I still shop here I just refuse to use the deli. The store itself isn't bad. Some of the employees here are a bit rude while others are extremely nice. I guess you get that at most places though Happy shopping!