Tom Thumb Pharmacy

I wanted to take a moment to express my sincere appreciation for Bryan at the Tom Thumb Pharmacy on Goliad Street in Rockwall. Bryan consistently provides exceptional service. He is incredibly kind, caring, understanding, patient, friendly, professional, and considerate. He always takes the time to genuinely hear out my concerns regarding my prescriptions, the specific dates they can be filled, and patiently explains complex situations like the 28/30 days scenario, along with the many other questions I frequently have. He does an excellent job every single time I interact with him. Bryan is an exceptional asset to this Tom Thumb location, and his dedication to customer care really stands out.

Both pharmacy agents, a male and a female, have consistently provided exceptional assistance. The female agent, in particular, demonstrated remarkable dedication today by dedicating fifteen minutes to resolving a matter concerning my mother. I am thoroughly impressed with their combined efforts.

Not happy with this pharmacy / lack of service. I am disabled and switched to this pharmacy because of the drive through service. I regret switching as the drive through is hardly ever open. They've had the same excuse (not enough help) for months now. I get messages on a daily basis that my medications are ready but I am unable to pickup because drive through is closed. I had been told by a pharmacist at the location to call and they would let me pickup at the window. I have tried doing that and they say the drive through is closed and hang up. If this situation does not change ASAP my family and I are taking our business to a different pharmacy.

Today is 12/27 at 4:25pm and I was told my meds were ready when I called on my way here. Now they can’t find them. That’s not as disturbing to me as how many of the girls that work up here have been rude. No matter how nice I am and patient they are rude. They have a tone of voice that is rude. Today I called one of the girls out on it. She said she wasn’t being rude but she was. She was nicer as soon as I called her out. I always feel like an inconvenience here instead as someone who only gets their medicines here and it’s a little out of my way. They have also misplaced my 2 bottles of medicine. They say they show picked up when I have not picked them up.

I wanted to take a moment to express my sincere appreciation for Bryan at the Tom Thumb Pharmacy on Goliad Street in Rockwall. Bryan consistently provides exceptional service. He is incredibly kind, caring, understanding, patient, friendly, professional, and considerate. He always takes the time to genuinely hear out my concerns regarding my prescriptions, with the many other questions I frequently have. Bryan is my favorite pharmacist at the Tom Thumb Goliad in Rockwall! He does an excellent job every single time I interact with him. Bryan is an exceptional asset to this Tom Thumb location, and his dedication to customer care really stands out.