The Reserve Healthcare and Rehabilitation

Wow what can I say. I was transferred to the Reserve from Summerville medical center so I could get Physical Rehabilitation since I had just had me leg amputated. Biggest mistake I could have made was to not say NO. They got me into the room and were supposed to do a workup on me, check for cuts and bruises and things. But it never happened. One day a nurse comes in and asks me what arm did the do a TB test on. This was confusing since they never did that test. Now remember this is supposed to be a Healthcare facility which should be as clean as possible. It wasn't.i was there for 15 useless days and my room was never swept or mopped. It was disgusting.my food when I got any was cold and the iced tea frozen. There was a flue outbreak there and I never got down to the rehab room for what I

This facility needs to be investigated and shut down completely. I have never witnessed so much unprofessionalism in one facility. This facility had two jobs to do for my mother and failed terribly. My mother was there all of 3 days and I saw enough. Day 1: she arrived to the reserve from AMG in Mt. Pleasant, wonderful place and staff! I get to the reserve check in upfront and proceed to my mother’s room. Upon entering the room it smelled like feces.. I checked her bathroom to see if soiled briefs were left behind. That was not the case but her bathroom was filthy. A used urinal was beside the toilet along with a crusted washcloth. Mind you a male was not present in the room for it to be a urinal in the bathroom.. My mother’s roommate pleased with me to go find someone to change her and g

So far so good! My mom just started going here and the staff and nurses have been so helpful in helping me in my mom in her new journey. No place is better than home but they try to accommodate and make her as comfortable as possible. Special shout out to Stephanie the admissions lady that greeted me and walked me through the process from day one and always checks on my mom to try to make sure she is transitioning well. Nurse Brandy who truly knows her stuff and is knowledgeable about dementia patients. To everyone, everyone has been so great and so kind with my mom and I. I cannot name them all. I pray it continues because I truly truly needed the help in dealing with her.

The staff at the Reserve do a great job. The staff really care about their patients and want to do a good job. The building is clean and looks really good as well.

Despicable! My mom got a little bit better, however, they never told me what a fall risk she is and that she couldn’t be alone. Because of this, she suffered an injury to her head, no medical treatment occurred. Moreover, I CANNOT BELIEVE they let a still physically disabled woman that they (and other doctors) also deemed cognitively impaired discharge herself and leave in a cab. Staff was notified that family was coming to get her. They watched her leave without all of her belongings and her necessary back brace that they gave her and pestered her to wear. And now, the items she forgot to take with her are mysteriously missing. Two hundred dollars worth of clothes, phone and charger, and her whole purse. Icing on the cake is that she didn’t have sheets for at least two days or help chang