The Heights of Tyler

The staff always knows who we are and greets us each time we come to see my in-laws. They quickly address any issue we have with my in-laws. They are methodical in checking them and administering meds. The nurses caught an issue with my father-in-law’s heart. Without their attention, we feel he would have died. They caught the issue and 4 hours later, he had a pace maker in his heart. The rehab staff is very hands on and consistent in their making sure that mother-in-law rehabbed after a lengthy hospital stay. The activity director always has something fun and engaging going on in the facility. The staff will go outside their designated roll to help make sure things get done for the residents. The admissions director walked us through admissions when they were between administrato

My mother was not in a good situation and I can finally rest at night knowing (nurse) Ginger and the team at The Heights are keeping her safe. Trisha is extremely knowledgable about navigating the care process and advocates for my Mom's needs. I am grateful for the kind and helpful people at The Heights. Thank you so much.

Trisha has gone out of her way on many occasions to ensure the happiness, safety, and quality of life for my grandmother was a top priority. I have never had a worry when it came to her care at this facility. I am thankful for this facility and staff for helping ease our families’ minds during such a difficult transition in life.

this place makes you poop in bed and sit or lay in it for hours. the staff is always on break they tell you. if you get a bed pan they leave you on it till you cant stand it and have to get yourself off. few nurses and aides try to help but they are always short handed. thankfully I got to transfer to another home and get out of that hellhole. don't put your loved ones here.

I appreciate everyone there and their efforts. Especially Vicki, Billy, and Shannon and the nursing staff. I also want to thank Matt and all of the therapy team. Taylor and Danetta were wonderful with playing card games with me. Thank you so much for my care and getting me back home. Sincerely, Roger Henderson