The Derm Institute of West Michigan - Petoskey

While the in office experience was great I would give them 0 stars based on the prescription. The prescription was "sent" in two weeks ago, 5 phone calls later the prescription still isnt anywhere to be found. PATHETIC! Now I'm looking for someplace else to go!

Went in for routine mole removal, I’m now covered in blood blisters much worse than the small moles that were there before. Absolute nightmare. Also when we went in they gave us the wrong people information, made us go through and manually edit the previous persons info and change it to our. Then went to get prescriptions and they were in the other persons name. Incredibly unprofessional and very strange to say the least. Went back Friday to show them how bad their work was and show them all my blood blisters from their gun and it’s closed says back Wednesday. Absolute racket

I absolutely love The Derm Institute! Lisa Bowersox is the BEST! I have been going to her for several years now & I wouldn't go anywhere else. She has a great bedside manner and truly cares about her patients. You are greeted with kindness from the minute you walk in the door by her receptionist who is friendly and professional as well. You can actually get an appointment within a reasonable amount of time too & you don’t feel like a “number”. I am grateful she is in Northern Michigan. We are lucky to have her!

Other than having to wait an hour to get into my appointment...things went very well after that! The front desk was extremely friendly as well as the exam room assistant and PA Lisa Bowersox! I gained some excellent information about my current skin conditions, as well as some potential next steps to take for a large scar in my leg. Overall a wonderful experience. Thank you for taking me on as a new( old) patient! One request I would make is to provide XXL gowns for us BIG people?👍

I absolutely love Lisa. She is very pleasant and listens to all your concerns and offers great service. I was so pleased when I made the appointment and realized she was still in practice. I had seen her many years ago and thought she had retired. I'm so very thankful for her. After all these years I'm finally getting answers and treatment s I need.