The Apothecary at Wardenburg Health Center

i never do this but i really don’t care, i had my prescription sent in on friday, i wasn’t able to pick it up, had to wait to monday, monday they said they didn’t receive anything, went in on tuesday, they said nothing was sent in, i specified it was for my antidepressants and then they proceeded to tell me they don’t fill long term prescriptions when they have been filling my prescription the whole year, but then they went back on that statement and actually looked and it was sent in on FRIDAY but its not ready because i didnt call??????? and then they preceded to tell me that i could pick it up on WEDNESDAY at 10 am. it was 2 pm they could’ve filled it but they made me wait another whole day. its not like i take this medication for fun and ive been struggling for 6 days without my medica

I have been using this pharmacy for a few years now and they offer the best service by far. They are always helpful and compassionate, and very efficient even when they're short staffed. They are also easy to reach on the phone whenever I have questions. Highly recommend!

Customer service is poor when there is a problem with your prescription order. I ordered a prescription refill on Monday. The automated phone system said it would be ready same day. I came in two days later on Wednesday to pick it up, only to be told that it needed "prior authorization," so they then tried to contact my doctor, who was unavailable at that moment. Why wasn't this sorted out on Monday when I originally put in the order? The student employees at the customer service desk seemed completely uninterested and unsympathetic. I understand that hiccups with insurance are the norm at pharmacies these days, but I would have appreciated a simple apology or at least a better explanation.

Under renovation right now, and in tight quarters, this pharmacy is making the best of their situation. Students try to fix difficult insurance problems, and regularly have to order in prescriptions because of the small size of the pharmacy. Overall staff is really nice and helpful and always try and fix your problems.

If you can, get your prescriptions from ANY OTHER PHARMACY in Boulder, ESPECIALLY if you rely on a daily medication! Be careful. If you rely on having a prescription that has tight refill procedures, your health will be compromised if you chose to go here. It doesn’t matter if you call ahead, it doesn’t matter if they say it’s ready for pick up, you will end up waiting at least 30 or 40 minutes while you watch the staff standing around talking, eating, and playing patty cake (not an exaggeration, something I watched today).