Tend Dental Cobble Hill

Every appointment I’ve had at Tend Cobble Hill has been absolutely perfect. From ease of appointment scheduling, being seen without a wait, spotlessly clean office, professional and super friendly staff, to exceptional dentists this is a top tier service location! I have recommended them to everyone that asks! Awesome!!

For all the hype and pretense about this place I have been left very disappointed by the level of customer service. To be clear the treatment was good. The assistants and dentists were all on point. The staff however are rude, negligent and inconsiderate. After being left in the waiting room for 40mins on the morning of my 7am appointment, I was told that the delivery for the mouthpiece I was there to collect had not arrived yet. If that was the case, why was I not informed earlier. I was supposed to get another 3d x-ray taken during the same visit, so was then herded into another room and made to wait another 20mins before someone appeared. The problem this time was that the machine that was not working on my initial visit in mid-December, had still not been fixed 3 weeks later. The x-r

From the user experience and design of the check-in all the way to the actual service in the room this was a five star experience. You’ll be greeted by a friendly staff and a beautiful lobby where they ask you if you’d like to begin by brushing your teeth and using the restroom Where you enter a room that is a thoughtfully designed brush station with just a brush and toothpaste rather than a bunch of unnecessary junk. The hygienist and dentist are both friendly and professional. Other practices I feel like you’re listening to folks talk recent gossip for 20 minutes get out the door. I highly recommend content people looking for a good practice overall

The experience was simple, efficient, and pain free. The doctor and assistant were very nice. You spend your time watching tv while they work and they explain what’s happening so there is no confusion or surprise throughout.

I waited for nearly 2 hours for the front desk to verify my insurance as they claimed they couldn’t find my coverage even though I’ve been there before. My insurance hasn’t changed, I even called the insurance company to verify in front of the receptionist on speaker and was in fact verified. After nearly 2 hours of waiting a doctor came down to tell me to reschedule. I can’t express the level of frustration I experienced here - the complete lack of effort and mindless service was inadmissible. They need to get better help and service representatives who actually try to help their patients and not roll their eyes and tell a patient it’s not their job to verify my insurance. Don’t be fooled by their decor and facade, it’s a show and it does not make up for their incompetent service team.