Temple Health Radiology

Was here yesterday for a cardiac MRI & would say it was PERFECT, but the CC machine was down (the lady in the booth taking the CC payments & raising the enter & exit bar manually deserves a raise!!!). Other than that, from check in receptionists to the MRI tech who was very patient with me falling asleep more than a couple times, my 1st impression here was a great one! While it is a 45 min drive for me I understand this type of imaging has to be done here & based on my 1st time, will happily return.

Inaccurate Order Processing! I had a terrible experience with this place. Despite my doctor providing all the necessary information, they managed to get the indication of my order wrong THREE TIMES! It’s incredibly frustrating that something as simple as processing an order correctly could be so mishandled, even by a doctor. I expected more accuracy and attention to detail from a medical service, especially when they are misdiagnosing patients. At the very least, they should have employees with basic medical terminology knowledge. If they are still unsure about what to put in the order, they should ask a supervisor or the ordering provider. It shouldn't be that difficult, right?

I had a 7pm appt. Before scheduling my appt I let the tech and agent know about my permanent piercings. They still scheduled me. I have had PLENTY of MRI through temple throughout there campuses and was never turned away. I got there at 6:45 and no one was in sight. Had to ask the main lobby for assistance. Once I get back there the lady refused to do my exam and I explained to her that I have had plenty of these exams done with temple. She said she saw in the system that I have had plenty of MRI done through temple and still REFUSED!!! The techs were already on their way out the door when I came walking in. I was the last appt of the night and they REFUSED to do my exam. I needed this exam done and they refused to do my exam! This is one of the worst hospitals in Philadelphia and it’s so

The customer service is literally the worst !!!! It took my boyfriend 2 days to even get someone to answer the phone. The woman was extremely rude because he did not understand medical terminology. A woman named Brittany finally made his appointment yesterday. We get here today and they’re saying they have no record of him. He’s been fasting for over 8+ hrs at this point !! Terrible Hospital!!! All the md are students who don’t know their a** from their head. The staff are undertrained on customer service and feel entitled because they have a job but don’t want to do it. This is sad and someone is seriously going to die from this inadequate staffing, communication, and customer service. If your job is to assist people with making appointments THEN ASSIST OR FIND ANOTHER JOB. Have a blesse

I would rate this a zero if it was available..My brother has been waiting almost a month for test results. I have never came across such a run around before. This result is critical so other life saving procedures can go forward. They are playing with his health