Target Optical

Two years ago, she forgot to do my contact lens exam, so I had to pay for two exams. Should’ve known then this wasn’t the place for me, but I gave it another shot. Big mistake. Fast forward: she gives me the wrong prescription. I’ve now spent over a week trying to get the correct one. No portal access, no calls, no emails — just radio silence. I even stopped by the office, and was told, “Only the doctor can give it to you.” Cool. Maybe she’s chiseling it into stone tablets. Honestly, this doctor does not care. At all. Not if you live, not if you die, and definitely not if you can see. I’m done wasting time and money here. Go anywhere else — literally anywhere — if you value your vision (or basic human interaction)

I came in looking for a glasses repair kit and thankfully Reonna came to the rescue! I presented a challenge with missing nose pad and a missing screw but she didn’t back down from the challenge!! Although she couldn’t find a perfect fitting screw she managed to fix my missing nose pad, gave me a new one to match, and gave a suggestion of where we might be able to find the exact screw! I absolutely appreciated her taking the time to talk and work some magic! Definitely a wonderful person!

Would give a 0 if possible.... Ordered a pair of glasses and the order came back wrong. Then reordered them and had to pay more money. When the new ones arrived, they never worked correctly with my eyesight. When I came to have them adjusted, was told that they could do nothing because it was too far past the original date of purchase. So now I've paid twice for useless glasses and for a service plan..

Target Optical has always been my preferred destination for eye exams and for the top-notch service they bring to helping me select, purchase, and adjust the perfect eyeglasses. Because I happen to have a larger head and lopsided ears, it takes at least a few weeks to get any new pair of glasses into the correct shape, so I appreciate that when the staff sees me coming (over and over again) they are courteous & welcoming each and every time. Aspen has assisted me twice this week with my new sets of glasses, and I could not be happier with the customer service provided. Thank you so much, and I’ll likely be back sooner than expected!

This is an update on my previous review which I deleted. First, let me say, Dr. Krueger is great. There was a problem with my new prescription and when I finally got to see her through all the gatekeepers, she was awesome. As to the customer service when I had the problem; Terrible!! I was respectful about the problem and trying to solve the problem. I want to repeat, I was respectful and not a jerk. I was told by one snotty individual that I should take a refund and go somewhere else. After seeing Dr. Krueger, who patiently worked with me, my prescription was fine tuned and new lenses were ordered. I am sticking with the one start but it ha nothing to do with Dr. Krueger.