Sutter Coast Community Clinic

We are so grateful for Karen Chase. She truly listens, cares deeply for her patients, and always makes you feel heard and supported. Her kindness and warm smile make such a difference, especially on days when you’re not feeling well. Both my husband and I feel very lucky to have a doctor who is so compassionate and attentive.

Awful. I am taking my child somewhere else from now on. Terrible past experiences and today I had an appointment (took time off work during a busy week) to take my son. Was told the appointment was 1:30. Showed up at 1:16 and had to wait 5 minutes in line. The lady in front of me thought she was early for her appointment, they said nope, its 2 hours away and we cannot see you right now. That sucks. Then went to check in and the receptionist said "I will see if they will take you" uhh ok? Then she said no sorry, they have moved on to other patients.What do you mean, the appointment is at 1:30? No, it was 1:15, she says. That is not what I confirmed with the receptionist the day prior. She refused to have my soon seen. "Sorry" doesn't help when you take time off work and the staff told you t

Can't get in to see your primary care provider. Takes 6 weeks or longer to get an appointment. My prescription expired by 3 days and had 2 refills left on it and Dr would not call in to renew for just 30 days to get me thru to the appointment that was 6 weeks out. Dr does not the care of the patient as primary. Some people like me travel the entire state for work and it us very difficult to maintain a primary care physician and to be in a specific place on a given date to renew prescriptions. This Dr will no work with you in any way to provide the care she signed up to does a doctor.

Sat around for over a week sick waiting for lab results, never got them. Sure got my bill fast though.

I've been trying to make an appointment for my dad. I've called 10 times. The clinic says the dr hasn't sent something. So each time I've also had to call his Dr. Who say they've sent it 3 times. Now the woman at the clinic has decided she cannot talk to me until my sick father who NEEDS surgery, travels the halfhour each way to sign a form. I am Shocked at the utter incompetence but since they are the only surgeons we are trapped.