Starling Physicians Rocky Hill Dermatology and Mohs Surgery

This is one of the best doctor's office I've ever been to. Everyone here is so kind and insanely efficient. Everytime I have came for an appointment I am in and out within a half hour at the max, sometimes within fifteen minutes. The front office staff are extremely friendly and accommodating, and Donna is wonderful! Could not recommend them more.

The office staff and dermatologist were wonderful. The answering system needs major help. After one chooses an option, medical assistant in my case, it puts you on hold with no music just dead air space. Then it cycles you through the same greeting and dead air space twice then it automatically puts you into voicemail. You do not have the option of staying in line in the order the call was received. Then the medical assistant has 24 hours to respond!! So if you need an answer that day regarding a prescription say, the choices are wait 24 hours and hope or call 911!! Ridiculous.

I accompanied a wheelchair patient to their visit and realized there weren’t any device’s to open the door on the outside or inside. It was difficult trying to hold the heavy door open and push the wheelchair at the same time. A kind older gentleman and myself noticed another patient approaching with a rolling walker. Everyone I spoke with in the waiting area all agreed that there should be a better system in place. Lastly I was very impressed w/ Dr. Lindsay walking her patient into the waiting area then holding both set of doors as they exited. The front desk receptionist, medical assistant, & the other staff who sit in the back middle desk area were all polite & professional. 👍🏽 My question to the owner is do you care or have compassion for your customers/ patients?

I had a great experience here! I have been to many Doctor's offices and I find that compared to most, it is easy to speak to someone on the phone relatively quick. I was not in the waiting room for long, and compared to other dermatologists, Lindsey spent a good amount of time with me hearing out my concerns.

Their doctors and PA are knowledgeable and very customer friendly however, try getting your test results. They never answer the phone. They return calls after 6 and if you miss the call you can't call back. If you don't use the #2 prompt you will never talk to a person. Its insane. I had better luck calling the DMV. Absolutely horrible reception services. I will be looking for a new center just as soon as I get my test results to see if I have skin cancer or not being that I've been trying to get an answer for 6 days now.