Starling Physicians Eye Center

Botched cataract surgery by Dr. Russo- left vitro elastic gel in my eye causing corneal edema, high pressure and partial loss of vision in my left eye. Have been followed by 2 of his colleagues in New Britain who were very competent but then not honest about if the gel was gone or not and were then refusing to transfer my records to another ophthalmology group! I would have given zero stars but that wasn’t an option.

Does not call to tell you your appointment has been changed, rather sends a letter in the mail that gets to you too late. I called the first time and got immediate attitude, was also told my appointment would be at one time and then received ANOTHER letter in the mail saying they changed my appointment again. The time on the letter was not the same as I was told. Inconsistent and inconvenient since I have to request to leave work early or go in late to make the appointment. Go to call them to ask for phone calls rather than letters and see why they keep pushing appointments out and get sent to voicemail. Website says they're open 8-5pm. Phone says 8:30-5. But automated machine keeps saying office is closed even when calling around 9. There is always a problem there.

I am very disappointed with Starling Eye Physicians in New Britain. This is the second pair of sunglasses I’ve purchased from them in less than two years that has appeared to be defective. Their only explanation for the damage is that I used them while on the ocean.To make matters worse, they work with a lab that does not stand behind its product, even after less than a year. Despite purchasing a protection plan, once you’ve used the warranty, you’re stuck with the same inferior product. I expected better quality and service from a business that heavily upsells its protection plan.

First time here and the last time. Employees are uncaring and rush you through without regards to the time it takes to get glasses and improper fitting whenever they do arrive. In all my 60 years,this is the worse optical store I've ever been too! Plus they charged me for thin light weight lenses and these lenses are thick as my.old ones.Disgusting and horrible business!!! I do not recommend this place at all!!!

OUTRAGE...Went for general eye exam.. left visually impaired...rude. unprofessional...put so much dilation med in my eyes...when I left office even with the glass could not see...its by the grace of God I made it home...still having problems with eyes...never had before...Eye Doctor kept telling me my eyes was dry, dry, dry she was dogmatic about dry eyes never had before...went in seeing came out not seeing...and the eye Doc tried to instill in me that I couldn't see...it was so disturbing...went in well came out sick...overall conduct of technician that put drops in my eyes and Doc both conspired to make my eyes something they conjured up...was it due to my age to compliment what I should be and my color...disrespectful were they and unprofessional to their calling...they have no idea t