St. Luke's South Mountain Family Practice

I've been going their since birth, when it was a 3 room building with DR Dale Grove, I've felt with every doctor, nurse,nurse practitioner, all staff, they have been the most helpful on and between appointments, so relaxing to deal with and confide in with professional and personal advice, they will do their very best to see to everyone's needs, and friendliest staff you could want, a proud patient since 1967,

I love Carolyn Morganelli but unfortunately I’m choosing to move on due to administrative incompetence. Between this office and South Bethlehem Family Practice, every time I need a prior auth, help filling a prescription or even a form filled out it has been a nightmare with back and forth calls. I have to call at least 5 times to get my issue resolved everytime. The experience has been so frustrating and disheartening. I shouldn’t have to be calling to follow up to make sure they are doing their jobs. What if I was an elderly patient with no one to assist me with getting my medication and my needs met? Staff should be ashamed of themselves for their lack of professionalism and lack of common courtesy. I’ll be sad to say goodbye to Carolyn but hopefully not having to call and consta

My PCP is nice and is willing to work with me when I can actually get to see her. The office staff never answers the phone, making an appointment is next to impossible, and then when you do finally get one scheduled they cancel it last minute and reschedule you for a month later. It's a good thing the appointment is not for something serious like your health....

They were so kind & courteous I was able to schedule an appointment & see Dr. Fan Cheng on the same day I called! They helped me along the road to recovery due to a pesky cough with: ABOVE & BEYOND medical tests (like blood pressure & an acute questionnaire) a chest X-ray, breathing test, & medication!

This year was the first time back in four years to get back under new insurance. Lot has changed in the office/staff. I was told by the admin here that my insurance was "covered" but this turned out to not be the case as they had not updated their coverage contracts list so instead of telling me they didn't know, they let me have two visits out of network. I don't think I need to explain why this is VERY BAD ($$$). I am now going elsewhere. More recently though, there was a scheduled meeting with a nurse practitioner, and this was cancelled through the office. They called a primary number that is not in service and sent a post card that has not arrived yet. They had a backup number and did NOT call it. The party involved is handicapped and this presented MAJOR inconvenience. Major admin