St. Luke's Family Practice at Palmer - Forks Location

All my life I've been told to visit the Dr when your not well. Well thats what my daughter and myself did to try and get some relief to feeling better. Only to be told there is nothing the doctor can do "its viral not bacterial so......sorry" no prescription, no medicine, no help of any kind just get your stuff and get out. I will NEVER waste my money or time visiting a medical professional again when I'm not well. I will die before I ever step foot inside a st lukes facility again. This is the 2nd time they have REFUSED to treat or help my children.

While the doctors are nice I have found being a patient of St. Lukes to be incredibly frustrating. On my most recent annual exam here I mentioned that I had been feeling kind of tired of late, so the doctor ordered some bloodwork, and I also asked if they would prescribe me some seasickness and altitude medication for an upcoming trip. Less than 5 minutes of the exam was spent on this. However, despite giving me no warning at the time they then billed me for a second exam on top of the annual because of this, meaning I owed them $200+. This was my 3rd unexpected bill from a St. Luke's provider in the last 2 years. I have never had an unexpected medical bill in 18 years of adult life prior to being a St. Luke's patient. Oh and speaking of that bloodwork, I had it done through Quest who se

Update - they sent another referral! Guess what - it was not an insurance referral - it was a doctor to doctor referral! I wonder if their staff spends company time managing their health care. 3 wrong referrals. Shame on St Luke's!!!! How many times can an office mess up referrals for one person? A LOT! So many hours of my life I will not get back because I have been on the phone trying to sort out referrals that were never sent to specialists. Whatever St. Luke's has done to save money it isn't working! If you call, plan to wait for a long time, get transferred around and not have a resolution. Dr. Neha Rastogi, DO is great when you can get an appointment, but may have to find another doctor in another network!!!

My children have been seeing Dr. Prentice for years. Dr. Prentice is kind, patient, and great with the kids. He has conversations, explains everything, and is very efficient. Even though we moved a half an hour away, we still go back here. The front desk has always been friendly and accommodating. I usually try to utilize the check in service on MyChart to make sure the process is quick and efficient. We are all pleased with our experience.

I only leave two stars for this practice because Dr. Nagpal is my PCP and she's very kind, proactive and professional so I recommend her 100%. My husband sees Dr. Blasi and he's nothing but snarky and punitive. This past weekend, Dr. Blasi held my husband's lifesaving medicine refill hostage because we owe him some screenshots of blood pressure readings, which are related to the aforementioned prescription in no way. It's not used for BP treatment at all. Rather than have a staff member follow up to assess and clarify, my husband went days without this medicine and was relieved only by the kindness of his pharmacy putting in an emergency refill that bridged him until Monday. He then received a snarky reply from the Dr's staff blaming us for not sending in the screenshots. This medicine is