Southern Pharmacy Services

Over charges...charges for meds not received. If you call about the bill no one answers and if you happen to get someone it's always "the one you need to talk to is at lunch or will call you back" ...then no return call. People you need to really look at your bill! My mother is in assisted living and as far as I'm concerned this pharmacy is getting rich off the elderly.

Southern Pharmacy Services provides a replenishment service for prescription and OTC medications for my parents in a memory care facility. This is the only provider authorized for this service by the memory care facility. I tried to use an online account for automatic bill payment but I was unable to view bill details and every time I logged into the account, I had to reset my password. After months trying to get this to work, I requested that the bills be mailed to my home so that I could see the details and make a payment over the phone. This is a hassle but it was working, until recently. On October 15, I called to pay the Sept invoice. On Nov 2, I received an email stating that I had not paid the Sept invoice. I called the billing department and explained that I had made the pay

Horrible billing. Incorrectly billed over and over. Several phone calls to Southrx and two meetings with business manager at care facility who assured me we did not owe the bill and they were incorrectly billing for several residents. Nothing seems to rectify it. Medicaid should have covered this bill and they can't get it correct.

Southern Pharmacy received a hard copy script for pain medication for my 88 year old mother, residing in assisted living. They deliver once a day, around midnight. They made the delivery, but did not deliver the medication, and they kept the hard copy. Now it has been 28 hours, and they are still trying to figure out what to do. Meanwhile the intense pain is causing my mother misery. Mistakes are made, but they can be rectified. Southern Pharmacy makes mistakes, but is VERY SLOW to deal with the consequences.

Love this pharmacy! Been a joy working with them handling my mother medications over the past 2 years.