Southeastern Virginia Health System

First time dental patient. Security guard was curt. Lady with the paperwork was very kind! Dental nurse was very kind! The dentist seemed to get mad when I asked questions so that I understood the diagnosis. Bathroom was too dirty to use. I do recommend. But it's better to ask questions to the nurse than the dentist. She was so very helpful and nice!!

I went for an woman's annual exam for the first time at the Marshall location and ended up speaking with the office manager at this admin office on 28th St. This is what I encountered: I had an issue with my bill and called about the discrepancy as it was supposed to be billed to my insurance instead of directly to me. Everytime I called to get the bill resolved I encountered horrible customer service representatives, managers and workers who were extremely rude, unprofessional or who would transfer me all over the place. It took me forever to get a hold of one of the managers and she stated that she would finally try and take care of the bill for me and resolve the mistake and discrepancy. She told me to call her back in a week or two to check the status and every time I would call to r

The dental place took me in with the most you can pay on the scale, $75, and then sent me another bill for $85. They never told me there would be other charges. They took the xrays, looked at my teeth and sent me home with some phone numbers to call for additional services. They did nothing else to my teeth. My tooth needed to be extracted the doctor said he was understaffed but there was only one person when I went in.

Dr Jones is Amazing. She put me on proper medication for siezures. She is wonderful and smart. I feel like myself again, and I have my life back. I had a rough year in regards to health. She took care of me. Every nurse has been good and kind. The office people are hit and miss. They are probably over worked so I don't really care.

They only take 4 walk ins and I was number 5. I was told to show up at 7:30 and I walked in at 7:14. Still late. I'm having a dental emergency and no one there cared one bit. Don't waste your time.