Solaris Healthcare Lely Palms

My mother, G Elsa Lazo, was a resident at Lely Palms for one year before she passed, and I am beyond grateful for the love and care she received. The nursing staff, therapy staff, office personnel, Jackie from front desk, Helga from office, cleaning staff, were ALL always kind, patient, and compassionate. A special thank you to Norma (RN) who treated my mother with such tenderness, love and respect. During a very difficult time for our family, they brought comfort, dignity, and genuine warmth to my mother’s life. We will always appreciate everything they did for her.

NOT GOOD! Staff has no time or no interest in taking care of patients. They don’t do what dr’s written instructions require, don’t respond when asked for help, etc. “I’ll be right back” means you’re going to wait hours for them to get back to you - IF they even come back. Some days don’t even ‘find time’ to get patient out of bed. We hoped it would improve with new management- but not a good choice

Attentive , experienced and caring staff. Winnie the DON & Deb / Eileen the charge nurses are incredible. Every staff member has been wonderful They truly care about their patients and doing their best. The teamwork is amazing. Facility is clean, bright , very well staffed and highly organized. My Father spent 5 months here starting in Skilled Nursing, then in Long Term Memory Care, we felt so comfortable in this facility we stayed here instead of moving him to hospice house. When he came here he was towards the end of his battle with vascular dementia. They gave him the greatest care during the last few months of his life. I spent several nights towards the end with him here , so I really got to experience what things are like behind the scenes. . The love and care the staff had for the

Lely Palms was there when my mom needed them the most, and I will forever be grateful! The admin, kitchen, nursing, and environmental staff were very kind to my mom, and I felt confident she was in good hands. They ensured she was engaged in activities, made her feel welcome, and cared for her. It was a complex process for my mom and me, but the Lely Palms admin was there to guide us every step of the way. These are truly dedicated individuals, and I would highly recommend Solaris at Lely Palms.

Lynn & Lunik I’d like to thank two wonderful ladies from housekeeping who truly went above and beyond for my father. When maintenance wasn’t available to fix a broken bed, they stepped in without hesitation and changed it out themselves—Their kindness and willingness to help made a big difference, and our family is very grateful.