Smiles of San Marcos

I had a wonderful experience at this dental office! From the moment I walked in, Jennifer at the front desk greeted me with such warmth and professionalism—she made the check-in process quick and easy. Dr. Carlos is amazing—very gentle, knowledgeable, and made me feel completely at ease throughout my visit. You can tell he genuinely cares about his patients. The entire team was friendly and attentive. Highly recommend this office for anyone looking for quality dental care and a welcoming environment! -

I have been a patient since I was 5 years old. My mom is also a long time patient. Several years ago Dr. Jain left and the practice was taken over by Dr. Lilliana Shepard. The service was never the same. The office was chronically understaffed. The Dr. was always flying by the seat of her pants. I put up with this for the last 2 years because of a negative one-time (billing) experience I had at another practice and felt more comfortable here since this is where I had been since my very first cleanings! My last cleaning was about 2 months ago with Dr. Shepard. She said she was selling the practice to a man who was going to be taking over with his own staff, but everything else would remain the same. She made it seem like this was a good thing, everything would improve. If this is your usual

I have always had dental issues but have never made time to take care of my dental health. Going to smiles of San Marcos after many failures at other dentist offices has been amazing. I still have quite a bit of work to do but they are committed to restoring my teeth and making it as affordable as possible by utilizing my insurance for the maximum results. The staff is friendly and caring and I would definitely recommend this office to everyone.

This was my first visit to this office. The office very clean, the receptionist was amazing made me so comfortable. Dr. Shepard was just the cutest and so friendly she was very informative and even though I was very nervous about my treatment plan, by the time I left the office my husband and was able to make an informative decision that we are pleased with.

Horrible customer service. I scheduled a new patient appt for myself and daughter 1 month in advance because the dentist would be out for a couple weeks, then received a message a couple days prior that the appts need to be canceled. Left a message stating I want the next date they offered & didn’t receive a call back. I called again and spoke to an extremely rude person who sounded annoyed upon answering phone. I explained the situation & she went on to tell me about insurance & new dentists taking over, & cut me off twice to condescendingly say “I need your name because…” Not worth trying anymore.