Smiles Family Dental - Flower Mound

Smiles Family Dental Lakeside in Flower Mound has a dental hygienist named Tatia. I’m 69 and retired military. I expect toughness and thorough attention to detail. Tatia is just that! She is the best I have ever experienced in my lifetime. I drink a half pot of coffee per day along with two glasses of red wine before my head hits the pillow. So needless to say there is always stain and calcium to remove. Tatia does a complete and thorough job on my teeth every visit. Request for her by name because she is the very best!

I am extremely disappointed with my experience at this office. I scheduled an appointment for a routine annual cleaning. After waiting for an hour and 30 minutes, I was told I had inflammation and calculus, yet the dentist refused to clearly show or explain the findings on the X-rays, stating they were too small to see. I was then informed that I needed four fillings and a deep cleaning and was told I did not qualify for a regular cleaning. Instead, I was presented with a treatment plan that significantly increased the cost of my visit. The lack of transparency and unwillingness to provide clear visual evidence of the diagnosis is very concerning. I expected an honest evaluation and straightforward communication, but that was not my experience.

I was charged for an xray $129 for one tooth plus I had to pay to use my card (so Yes I had to pay to pay). I was also told that the procedure will cost around $150-$300. My case was very small and I still got charged $300. I wonder what would cost $150? Nevermind, I won’t be back. Thanks

One of the best dentist I have ever been to. They are organized and efficient but more importantly they really care about how you are feeling through the procedure. And the customer service is fantastic. As an example, they were running behind and and took the time to call to let me know so I wouldn’t just be stuck just waiting in the waiting room. Very professional in both dentistry and as a business.

This dental group is TRULY amazing! From scheduling, friendly appointment reminders, and payment Patrick was so kind and went above and beyond what I have experienced from a medical providers front office. EVER! The Drs and Hygienist were so calming and took their time to explain things clearly. They don’t try to “upsell” you like some offices. My smile was literally sparkling. I will never go to another dental practice as long as this great one is up and running. THANK YOU!