Sentara Urgent Care

⭐⭐☆☆☆ — Consistently cold care and zero accountability from leadership I visited this clinic and the first five minutes were the best part — fast check-in, taken back quickly. After that, it felt like I stopped being a person and became a number. The treatment area staff barely acknowledged me. During the swabs, it was so rough that I gagged and teared up. Then I waited around 15 minutes with no update. When Casey Gerlinger, NP came in, she had me repeat every symptom and detail I had already provided. It was obvious nothing had been communicated between staff. Our interaction was rushed and emotionless — just medication instructions and out the door. No reassurance, no care, nothing resembling bedside manner. When I asked a staff member for water, she pointed to a fountain and walked o

It was horrible! I understand staff wants to leave but the NP and front desk don’t care why we were there and we did just because we had a car crash and clearly ER is not needed! So they just wanted to go home and treated us like we bother them! If they don’t like what they do find a new career! Because patients care is not team # 02/25/2026! The MA was polite tho front desk and NP! Need a vacation or a new career

So fast and easy when you make sure to schedule an appointment online. I was there less than 40 minutes with prescription in hand and all tests complete. The nurse assistant was so nice and the RN Casey was awesome and made sure I understood the results of all tests taken. Highly recommend.

I had a terrible experience at this urgent care. The doctor was extremely rude from the moment she walked in. She even lied to me over the phone earlier, saying she could help with what I needed — but once I got there, she refused to do anything. Her attitude was uncalled for, and the way she talked to me was completely unprofessional. She literally said, “It’s not up for negotiation,” instead of trying to explain or offer any real help. I left feeling disrespected and frustrated. I do NOT recommend this place to anyone.

I would give this location 0 stars if I could. My neighbors and I have all had the exact same experience: Sentara Urgent Care fails to submit claims to insurance properly, and when caught in the error, they flat-out refuse to resubmit or fix the mistake. Instead of working with the insurance providers they claim to accept, they stonewall the patient and demand payment out of pocket. I have called repeatedly to have this corrected, as have others in my community, and we are met with nothing but unhelpful excuses and a total refusal to follow standard billing protocols. It feels like a predatory "scam" to avoid insurance adjustments and force patients to foot the entire bill. Dealing with their billing department is an absolute nightmare. Save yourself the stress—go somewhere that actually v