Senderra Specialty Pharmacy- Headquarters

Senderra made the process of getting my prescription impossible. I needed an advanced refill of my prescription before traveling and cleared it with my doctor and my insurance. I called Senderra’s office two weeks before I was set to leave to give them adequate time to ship it. Their representatives said that this would be possible but that they needed to call me back after the authorization went through. They never did. Everytime that I called back over the course of a week they said that their “technician would need to review it.” Two days before my departure they transferred my prescription to another speciality pharmacy without informing me. I don’t know if this was their way of screwing me over because I was persistently calling, but I guess they got what they wanted. Now I will miss

If I could give it 0 stars I would. Not only do they make it impossible to get your medications (which by the way we need to even function as a human without debilitating pain which also has lifelong detrimental effects) but when you try to communicate with anyone other than the person who answers the phone they just hang up. I am reporting this pharmacy to the board. This is horrible service and in my opinion it is intentional on their part. UPDATE- after over 3 months of dealing with Sendera and getting nowhere other than my doctors office advising Sendera was giving them the run around on all of their requests, I requested Optum rx a different specialty pharmacy. With 4, yes 4 DAYS!!!! I NOW HAVE MY BIOLOGICS. Thank you for being a complete failure of a pharmacy Sendera and I will fore

If you have the option to use another pharmacy, take it. My experience with Senderra has been frustrating from start to finish. Just trying to get my Dupixent prescription filled and shipped was a complete ordeal. I made five or more calls to Senderra, and each time I was told someone would call me back — no one ever did. Every conversation gave me a different explanation about the status of my prescription. When I finally reached the shipping stage, the representative spoke so quickly that I couldn’t understand her. After I mentioned that, she slowed down her speech — but in a loud, almost condescending tone — before quickly returning to talking fast again. Toward the end of the call, I could hear laughter in the background, as well as her slightly chuckling. Whether it was directed at

Absolute joke of a company. Having dealt with other speciality pharmacies, Senderra is light years behind them all. Their care team is rude, has no idea to how to help you, so they end up making up answers to try and get you off the phone. Asked to speak to a manager and was just left on hold for eternity. Two more weeks, two more calls. Experience continues to be egregious. Sent email to CEO. If this is the expectations he has of his team though, I’m not hopeful. Absolute embarrassment to the heath care industry in general.

They always call when it is time to refill my prescription. They check to make sure the prescription is working and ask if I need to talk with a pharmacist. The delivery is always the next day and packed correctly Thanks for your complete service