Sandhill Pediatrics

We love our doctors here. Our daughter has been coming here since her original doctor retired and we couldn't be happier. We know Kendra from the original docs office and Gabby now here. Everyone has been wonderful! We will be coming here till we can't anymore. They are truly the best pediatrician office!

I am extremely disappointed with the customer service I received at this office. I texted them numerous times in regards to my 1 month old baby’s sickness condition getting worse and I need some guidance after I took him for a check up with the doctor and wanted to follow up in regards to his symptoms if it was something that was urgent to take to the ER or not and the reason why I texted is because when I called in in regards to my other baby I was advised to text first. When I called this morning I was expecting a caring and professional response. Instead, a woman who answered the phone named KENDRA who says she is the office manager spoke to me very rudely, was dismissive of my concerns, and even threatened to hang up on me. Rather than calming me down, she made the situation much more

I have taken my son here off and on for 2 years. The last few months since my son has gotten sick from starting kindergarten he has been in and out of the office. They sent him for some bloodwork and it took them over a week to get back to me when they had it back next day, I called repeatedly. This last time, they would not give anti nausea meds over the phone but forced me to bring in my sick vomiting child in to tell me what I already knew he had, the stomach bug. We then caved and went in to be told that very thing to get the drug but when we go to the pharmacy they don't have the type we preferred, so they doc said they would call in the other - which they DO NOT DO - on a FRIDAY, so here we sit with a vomiting miserable 5 year old and no relief. We WILL NOT be coming back to the plac

I needed a referral to an ophthalmologist for my daughter due to trauma to her eye and was told by Kendra, the referral was refused due to them not having any documentation for reason to see a specialist and it’s illegal to give a referral. I told Kendra the “office manager” I work as a medical assistant and I know the protocols of how the referral process works and that what she was telling me was not true. I told Kendra I had documentation from an optometrist stating the problem with her eye and I offered to send them the documentation and I was told no that wouldn’t be enough. I felt like my daughter’s care was not taken seriously and they don’t care enough for her health so they will not be seeing my three children again.

We absolutely love this pediatrician’s office! From the moment we walk in, the entire staff is incredibly warm and welcoming. They go out of their way to make every visit a positive experience—not just for the kids, but for parents too. We especially love the APRN! She is so kind, patient, and attentive with our children. She takes the time to really listen and explain everything in a way that makes us feel confident and cared for. My kids are always excited to see her and feel completely at ease in her presence. The nurses and front desk staff are just as wonderful—always friendly, helpful, and professional. It’s clear that everyone here genuinely cares about the families they serve. We are so grateful to have found such a supportive and compassionate team to care for our children.