Samaritan Keep Home

Watertown, NY · Nursing home

Rating
2.8/5
★★★☆☆ 2.8
Reviews
13
Rank in Watertown
#48
of 94 doctors
City Percentile
41%
rating percentile
Address
Samaritan Keep Home, 133 Pratt St, Watertown, NY 13601
Phone
(315) 785-4400
Website
samaritanhealth.com/service/long-term-care/long-term-care-facilities/samaritan-keep-home

Samaritan Keep Home is a doctor located in Watertown, NY. It is one of 94 doctors listed in Watertown. Its 2.8-star rating is slightly below the Watertown city average of 4.2 stars. There are 7 photos associated with this location.

About Samaritan Keep Home

The Samaritan Keep Home is a 272-bed long term care facility connected to the Samaritan Medical Center campus in Watertown. This residential care facility provides a full range of skilled nursing assistance, rehabilitative therapies, and social and... More

Customer Reviews

★☆☆☆☆ 1.0 Sean Hill · Oct 2025

My mother was in Sam Keep for the better part of year. It one on the great regrets of my life that we put her in there. The care she received was minimal. Echoing what another review said the place seems dangerously under staffed. The staff that worked there appeared un-engaged and seemed to be chained to the nurses sattions. Multiple times when I arrived and found my mother needding to be changed and to have been left in that condition for more than a day. Only to be told by the nurses that they would get to it with no sense of urgency. During the time my mother stayed there, they managed to throw out her false teeth after she left them on a dining tray. This happened not once but twice. When we brought this to the attention of the staff they were vaguely apologetic and seemed to impl

★★☆☆☆ 2.0 Panda Panda · Aug 2025

Resident to staff ratios are dangerously inadequate. Many days your loved one and 20 other patients are left with two exhausted women for the entire day. It is dangerously understaffed. And the few staff they have are paid less than fast food workers, but working six times as long each shift. It is completely normal for two people with no college education, no medical training, and no sleep to be left in charge of 15-20 fully dependent, extremely impaired adults for sixteen hours each day. This is the usual policy. Your loved one is left stewing in her own waste, dehydrated, and mentally bereft for hours. Because Samaritan does not care about safety, staffing, hygiene, nor humane treatment.

★★★★★ 5.0 brenda bockus · Aug 2023

My mother has been a resident of Samaritan Keep for almost 2 years. I couldn't ask for better care for her. The nurses are all kind to her and she loves them too. I am called with monthly updates on her check ups.

★★★★☆ 4.0 jmedley38 · Sep 2016

You should judge a nursing home when you visit it, and you will like this one!! Residents here are clean, happy and well taken care of. You will find them singing in the lobby with a piano player, getting their hair done in the salon, or enjoying a meal in the cafeteria with families and friends.

★☆☆☆☆ 1.0 Takari Wolf · Jul 2019

Nurses are more worried about their break then helping patients, they take forever to get to patients when they buzz for help, place is always understaffed. Jeanine on 3rd floor is rude and doesn't know what she's talking about, said my mother in law was faking not being able to move well and when it was time for my mother in law to have her pain meds Jeanine said it wasn't time for them even though it was til hubby did the math for her on the time. Next day mother in law passed away. This place is HORRIBLE if you truly love your elderly ones DO NOT put them in here, they will go from needing minimal help to a hoyer lift for help before they pass away.

Accessibility & Amenities

✓ Wheelchair Accessible Entrance ✓ Wheelchair Accessible Parking Lot ✓ Wheelchair Accessible Restroom ✓ Wheelchair Accessible Seating

Services

Nursing homeAdult day care centerHospiceRehabilitation center

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This listing is informational. Contact the business directly to verify credentials, services, and availability.